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KANA Consultant (Dutch speaking is pre)

I need a KANA consultant (preferably Dutch speaking) for an existing customer in Den Haag. The requirement is ASAP and for 6 months.

Essential

KANA Response & KANA IQ implementation experience

Ability to integrate KANA products with other systems

Hands on with Kana SDK and API

Ability to provide implementation solutions for business requirements, by configuration or customization of KANA

Good communication and customer handling skills

Desired

- CRM Domain Knowledge

- Contact Center Processes & Tools

- Other tools in KANA suite (Response Live etc.)

- Understanding of Dutch

Job Description

Support and maintenance of KANA based customer support systems, which include e-mail response management and knowledge management.

Provide solution and implementation approach for new business requirements and enhancements

Execution of the solution, coding, testing, technical guidance to rest of the team

Co-ordination with offshore

Project planning, task allocation, tracking, reporting

Adhere to prevailing processes and SLAs

Færdigheder: CRM, Dataindførsel, PHP, Projekt Ledelse, SEO

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Om arbejdsgiveren:
( 1 bedømmelse ) Waalwijk, Netherlands

Projekt-ID: #936183