Diagnose PayPal Error - Global Testers Needed

₹1250-2500 INR / hour

Closed

Posted 9 months ago

₹1250-2500 INR / hour

Test and Troubleshoot PayPal Subscription Payment Error - Non-Indian Testers Required Project Overview I'm experiencing a critical payment processing issue with PayPal subscriptions on my website [login to view URL] and need testers from outside India to help diagnose and potentially solve this problem. The Problem My PayPal Live business account has active subscription plans, but when customers attempt to subscribe on my website, both payment methods fail with the error message "We're sorry. Things don't appear to be working at the moment." This error occurs either immediately after clicking the payment button or after attempting to log in to PayPal. My Indian PayPal business account is fully verified with a linked bank account, yet the subscription checkout fails consistently for all users. What I Need You to Do First, you need to visit [login to view URL] and attempt to complete a subscription purchase using both available payment methods. Start with the PayPal Subscribe button and document exactly where in the process it fails, including all error messages you see. Pay attention to whether you reach the PayPal login screen and what happens after that. Then try the Debit or Credit Card option and note whether you can successfully enter card details and at what point the transaction fails. Take screenshots of each step and any error screens you encounter throughout both processes. After testing both payment methods, I need you to analyze the browser's developer console for any JavaScript errors or failed API calls during the checkout process. Open the developer console before starting the checkout and monitor the Console and Network tabs for any errors, failed requests, or unusual responses from PayPal's servers. Document any error codes or messages that appear in the console. Based on your findings and experience with PayPal integrations, provide your analysis of why these payments are failing. Consider whether this appears to be an account-level restriction, a geographic limitation related to Indian merchant accounts, an integration problem with the PayPal buttons, or a browser security issue. If you have experience with PayPal subscription systems, your insights on the root cause would be valuable. Requirements You must be located outside India as this is essential for testing potential geographic restrictions. Experience with payment gateway testing or PayPal integration troubleshooting is highly preferred. When you bid, please state which country you're testing from as this information is crucial for diagnosing potential regional restrictions. Also mention if you have a PayPal account you can use for testing the PayPal payment option, as this will provide more thorough testing results. Deliverables Provide a detailed report documenting the complete testing process for both payment methods with screenshots of each step. Include any console errors or API responses you observe during the checkout attempts. Your report should contain your professional analysis of why the payments are failing based on the technical evidence you gather. Most importantly, provide specific actionable recommendations to fix the issue. If the problem appears to be related to Indian merchant restrictions on PayPal subscriptions, please suggest alternative payment processors that would work better for subscription services operated from India. Additional Information Please begin your proposal with your country location so I know you've read the requirements carefully. Quick turnaround is appreciated as this is blocking all subscription revenue for my business. If you discover the issue during testing and can provide a solution, there may be additional work available for implementation.

Project ID: 39753838

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12 proposals

Remote project

Active 7 mos ago

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12 freelancers are bidding on average ₹1,823 INR/hour for this job

@hareshfinadiya

Hi, I am Haresh, having 14+ years of experience in Software Testing Industry. - Having unique blend of knowledge in Quality Product Delivery, Processes Management, Functional testing, Integration and regression testing, load and Perfromance Testing which help me to take the Quality of the software to the next level. - Hands on experience on testing Desktop, Web Based, Mobile application and ERP based application. - Hands on experience on automation testing tools on selenium webdriver, jmeter, katalon studio, Appium, cypress, selenium with TestNG freamwork etc.. - Thorough understanding of Product Delivery Life Cycle, Software Testing Life Cycle and Software Development Life Cycle. - Experience in Well conversant with writing Test plan,Test Cases,Bug report, Release Note and Product Health Report. - Worked in various domains like Finance, Retail, Web Portals, Healthcare, ecommnerce, CMS, Eduction Portal, Life Insurance, ERP system etc. - I do have require mobile devices to test mobile view or applications like android and iOS applications. - I have hands on experience with Git, postman, MSSQL Server. Kindly review my profile and let me know you view over the same. Thanks, Haresh

₹1,875 INR in 40 days

4.7

(17 reviews)

5.2

@CodeniaTechno

Hello deepat83, Our company, Codenia Technologies LLP, with over 10 years of experience in PHP, JavaScript, and PayPal API, has carefully reviewed your project requirements. To diagnose and troubleshoot the PayPal subscription payment error on your website, we propose a detailed testing process. Our approach involves thorough testing of both payment methods, documenting each step with screenshots, and analyzing the browser's developer console for any errors or failed API calls. We will provide a comprehensive report with actionable recommendations based on our findings. We would like to connect with you in chat to discuss your project further. Thanks, Rupesh Kumar

₹1,875 INR in 40 days

5.0

(8 reviews)

4.7

@hr157

I bring 7+ years of expertise in web development, payment gateway testing, and PayPal API troubleshooting. I can test your subscription checkout flow from outside India, documenting errors with screenshots, console logs, and API responses. My experience diagnosing regional restrictions, integration issues, and subscription workflows enables me to provide a detailed analysis and actionable solutions, including alternative processors if required. I’ll deliver a clear, professional report with recommendations. Best regards,

₹2,375 INR in 40 days

5.0

(7 reviews)

4.0

@KarthikTechCon

Hello, I’m Karthik, a full-stack developer with 10+ years of experience, including payment gateway integration and troubleshooting PayPal subscriptions. I can help diagnose the subscription failures on your website. I am located in [Your Country] and can perform testing with a valid PayPal account outside India to check for geographic restrictions. My approach: Test both subscription and debit/credit card flows on your site, documenting every step with screenshots. Monitor browser console & network logs to capture JavaScript errors, failed API calls, or unusual PayPal responses. Analyze whether the issue stems from merchant account restrictions, button integration, or browser/security conflicts. Provide a detailed report with findings, error codes, and actionable recommendations. Suggest alternative subscription/payment processors if the issue is tied to Indian PayPal account limitations. I can deliver a quick turnaround to unblock your subscription revenue and, if desired, assist with the implementation of the solution. Looking forward to helping you resolve this efficiently. Best regards, Karthik

₹2,275 INR in 40 days

4.5

(5 reviews)

4.1

@jorginhoo1

Hello, dear Client. I read your description and very interesting. I have rich experience ans strong skills and I can implement your requirements perfectly. Please contact me and let us discuss in detail. Thank you. Best regards.

₹1,875 INR in 40 days

5.0

(2 reviews)

2.6

@shailender18

As an experienced Full Stack Developer, I am adept at troubleshooting complex issues like the one you're experiencing with PayPal. Over the years, I've been involved in diverse web projects spanning API Testing, JavaScript, PHP development and more. Notably, my familiarity with PayPal integration makes me uniquely qualified to tackle this precise problem. Following your requirements, I'll undertake thorough testing using a PayPal business account located outside India. Currently based in country [include name] , my presence outside India ensures I'm well positioned to identify any potential geographic restrictions impacting your PayPal transactions. Additionally, my proficiency in interpreting error codes and messages gleaned from the console is a great asset that will expedite our path to diagnosis. Pair that with my keen analytical abilities and comprehensive deliverables would be guaranteed. From highlighting the precise steps of failure to providing detailed reasoning behind these malfunctions and offering actionable recommendations for fixing them, consider it all handled. Since time is of the essence in this matter, let me reassure you that quick turnaround is where where I thrive. My technical expertise aligns perfectly with what you're looking for and I am confident that given the opportunity, we can rectify these issues promptly and get your subscription revenue stream up and running again.

₹1,875 INR in 40 days

5.0

(2 reviews)

1.0

@JaredPretorius

Country: South Africa I’m confident that I’d be a great fit for your project and I’m excited about the opportunity to contribute my skills to help diagnose and resolve the PayPal subscription payment issue on your website. My expertise in web development, UI/UX design, and database management uniquely positions me to analyze the problem thoroughly and provide actionable recommendations for a solution. I understand the importance of clear communication, reliability, and exceeding expectations in project delivery. With a keen eye for detail, I will meticulously test both payment methods, document errors, analyze JavaScript issues, and offer insights into why the payments are failing. I look forward to collaborating with you to restore your subscription revenue promptly. Let’s work together to bring your vision to life and ensure a seamless payment experience for your customers. Your success is my priority. Best regards, Jared Pretorius

₹1,250 INR in 10 days

0.0

(0 reviews)

0.0

@Ravindra975

From my extensive experience in web development and testing, I have amassed a deep understanding of various technologies including Paypal integration and subscription systems. Additionally, I'm a skilled and efficient problem-solver, adept at identifying bugs and providing actionable solutions. Your project fits right into my expertise and skill-set, so you can rest assured that I will be giving it my all. I have worked extensively with PHP and Laravel in payment gateway integrations and have successfully troubleshot similar issues in the past. My proficiency with front-end technologies like JavaScript is valuable for your requirement of analyzing the browser's developer console for possible errors during the checkout process. I am committed to documenting all my processes comprehensively, allowing you to analyze the work done and make informed decisions moving forward. Furthermore, as a tech enthusiast located outside India, I understand the importance of your project requiring testers from outside India to diagnose any potential regional restrictions that might be causing this error. Having me on-board will not only provide you with complete end-to-end testing but also professional analysis, detailed reports, and informative recommendations. Thank you for considering me for your project; I look forward to discussing how we can move forward together!

₹1,275 INR in 40 days