I am a Hostgator reseller and I have an account whose URL would not load. I contacted Hostgator support, and they sent me this:
During troubleshooting, I found evidence that the issue is being caused by malware within your account ([url removed, login to view], which I had named it that to stop the script from running). I highly suggest that the security issue be resolved before we take any further action to try to correct the problem you're seeing now. Any minor changes to try to correct the error may be overwritten by the malware on your account.
Since we cannot perform this type of service for you, I do recommend you contact SiteLock or another security service to prevent further damage to your server by the malicious content. We are partnered with SiteLock, so we can provide you with any assistance to sign up for their service. You can also reach them directly at 877-563-2849.
Once the security issue is resolved, if you are still experiencing an issue with your account, please let us know so we can investigate further. Please let us know how you want to proceed, or if you have other questions or concerns.
Linux Administrator "
I am quite irritated. I should not have to sign up for a service to clean something that is not on my server...or at least, that is my opinion. I wanted to see if anyone could assist me with this project.
Thanks in advance!
24 freelancers are bidding on average $58 for this job
Can remove all malware from your domains and close security holes. Im use few malware scanners like ai-bolit, antidodo, malware detector and soft for find rootkits - chkrootkit and rkhunter. Viruses have no chances.