I am looking to embed a remote control support module into a windows forms app written in c#. If a client calls and reports problems, I want to be able to remote control their desktop (with their permission) to resolve their issues / demo a work-around.
The trick is I want to enable certain users (support users) to have access to remote control certain clients. Both the support staff and the clients will sit behind a firewall, so there may have to be a server of some sorts that brokers the communication. There are a number of programs that do this: [[url removed, login to view]], <[url removed, login to view]>, <[url removed, login to view]>, <[url removed, login to view]>, among others.
You can find an example of something that works in c# at: <[url removed, login to view]>
It is a bit slow, however, as it constantly screen scraps resulting in high cpu usage and high bandwidth usage. I know you have to screen scrape occasionally, but there has to be some other GDI hooks / compression you can use as well. The above companies have figured it out.
The second problem with this source code is the firewall issue. It has to work from any client to any client (with the proper security and permissions). I do not necessarily need help with the permission part just the client/server/communication part. And it needs to be as fast as the above companies.
All needs to be written in C#
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Windows XP, 2000, ME, 98