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Help desk

This should be a quick fix for someone who understands the problem. For the last 18 months I have been using the cerberus help desk and ticketing system from [url removed, login to view]

## Deliverables

Last night we stopped receiving emails and tickets. I think the problem is either a MSQL or polling problem. Everyone who submits a ticket sends it to our default email address which in turn creates a ticket and an auto reply to the client via cerberus. For some reason we stopped getting the tickets. I tried forwarding all emails from the default email address to another email address which worked. That leads me to believe that the problem is with cerberus. Here's what I need. 1. We do have an error in one of the fields in MSQL but it has never caused a problem but I would like that error fixed. 2. find out the reason why the emails are not coming through to the cerberus help desk and fix it. There will be a bonus if I can get this fixed quickly. Regards Mark

## Platform

cerberus

Evner: Database Administration, Ingeniørarbejde, MySQL, PHP, Software Arkitektur, Software Testning, SQL, Oversættelse

Se mere: get help desk, fix it help, default email client, msql, IT help desk , desk, polling system, email stopped, auto translation, need quick translation, ticket fields, forwarding address, quick ticket php, auto reply system, someone help find leads, polling system php, php polling system, php email ticketing, forwarding email php, php forwarding email

Om arbejdsgiveren:
( 2 bedømmelser ) South Africa

Projekt ID: #3333398

1 freelancer byder i gennemsnit $43 på dette job

mzgymunt

See private message.

$42.5 USD in 3 dage
(549 bedømmelser)
6.4