Help desk

This should be a quick fix for someone who understands the problem. For the last 18 months I have been using the cerberus help desk and ticketing system from [url removed, login to view]

## Deliverables

Last night we stopped receiving emails and tickets. I think the problem is either a MSQL or polling problem. Everyone who submits a ticket sends it to our default email address which in turn creates a ticket and an auto reply to the client via cerberus. For some reason we stopped getting the tickets. I tried forwarding all emails from the default email address to another email address which worked. That leads me to believe that the problem is with cerberus. Here's what I need. 1. We do have an error in one of the fields in MSQL but it has never caused a problem but I would like that error fixed. 2. find out the reason why the emails are not coming through to the cerberus help desk and fix it. There will be a bonus if I can get this fixed quickly. Regards Mark

## Platform


Evner: Database Administration, Ingeniørarbejde, MySQL, PHP, Software Arkitektur, Software Testning, SQL, Oversættelse

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Om arbejdsgiveren:
( 2 bedømmelser ) South Africa

Projekt ID: #3333398

1 freelancer byder i gennemsnit $43 på dette job


See private message.

$42.5 USD in 3 dage
(549 bedømmelser)