We use Vtiger in our contact centre clients and we need some customised reporting. Our clients want subtotals and grandtotals in the reports based on the timeframes selected but it doesn't seem that vtiger supports the "count" function for subtotaling fields without numbers.
I have attached an example where the agent calls multiple leads and then they are assigned status such as sale, not interested, callback, etc. The report however shows all the data for the agent as this is the sort field but no function to "count" each status and produce a report that say's agent a had:
not interested 10
See report attached that needs to be totaled. I would also like a full description of how you going to do this.
Also the dashboard view is a total from day1 ... is it possible to make this dashboard by day, week, month?