I have an account with well known web-hosting service- Bluehost. My account contains 2 wordpress blogs. I received the following email from bluehost last night:
" Dear .......
Your web hosting account for ......................com has been deactivated, as of 04/06/2010. (reason: terms of service violation - malware/virus)
This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.
Although your web site has been suspended, your data may still be available for up to 10 days past the date of deactivation; however, after this time, your account and all of its files, databases, and emails will be deleted.
If you feel this deactivation was made in error, or in order to gain access to your account, please call our customer service line as soon as possible at (888) 401-4678.
Please read the following, derived from our Terms of Service agreement, for additional information regarding the matter.
[url removed, login to view] uses sophisticated means of security in connection with its services. Notwithstanding the foregoing, it is exclusively the subscriber's obligation to maintain and control passwords to subscriber's web site(s), and subscriber exclusively is responsible for all activities that occur in connection with subscriber's user name, password, and registered domain name(s).
Please review the current copy of our Terms of Service here:
[[url removed, login to view]<wbr />terms]
[url removed, login to view] Support
[[url removed, login to view]]
For support go to [[url removed, login to view]
Toll-Free]: (888) 401-4678 "
The Bluehost company is saying that the infected files must be located, fixed and the hole through which the hacker exploited the site must be found and plugged (so to speak)