We need some changes to our IVR service to support the following call flow:
Call answered to a msg requesting a reference number.
Caller enters 5 digit reference
Match Ref to DB to get Destination
Play Msg to confirm Valid Ref and routing call.
Hangup after 60 seconds if not answered.
Error Msg on unrecognized Ref, Retry once, then Failure Msg and Hang up.
Need a webpage to import data from .csv (Also to view data and if possible edit data)
Need a webpage to export CDRs by Date.
CDRs to include the following info at least:
Date & Time, DID, CID, Reference no, Destiantion no, Answered Duration.