Annulleret

Live Support System.

This system needs to have multiple functions as follows.

1 - Main Administrator, As many managers as reqired by setup, As many consultants as required in setup, As many clients as required by setup.

2 - Live Chat, 5 seperate Email, if possible also PC Microphone and Cam, Also abillity to switch one or all support, off or on.

3 - Unique automated number for each client support request (no username required for support)

4 - Consultants get selected either randomly, by priority, and managers by priority or department or if an over flow of calls come through,

? ? ? ? all can assist with several clients at the same time

5 - Show consultants ID, EXT, Photo on when giving Support

6 - Abbility to include Product Links, Category Links, Promotion Links, Site Links. Also if possible the abbility of displaying a link in the chat that

? ? ? ? will when clicked pop up a seperate small window beside it with a promotion image and info from a list.

7 - Abbility to display common answers by selecting from a list to display to the clients to save time on standard answers.

8 - Abbility to archive emails, chats and support issues, and also if required email the transcript to the client.

Please read the Deliverables section? for? full details!

if you require more details regarding the functions for the different levels of Admin i will be happy to send it to you.

let me know if this can be done easily for you.

## Deliverables

Rent A Coder requirements notice: As originally posted, this bid request does not have complete details. Should a dispute arise and this project go into arbitration "as is", the contract's vagueness might cause it to be interpreted against you, even though you were acting in good-faith. So for your protection, if you are interested in this project, please work-out and document the requirements onsite.

1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.

2) Deliverables must be in ready-to-run condition, as follows? (depending on the nature? of the deliverables):

a)? For web sites or? other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.

b) For all others including desktop software or software the buyer intends to distribute: A software? installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.

3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).

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This system needs to have multiple functions as follows.

1 - Main Administrator, As many managers as reqired by setup, As many consultants as required in setup, As many clients as required by setup.

2 - Live Chat, 5 seperate Email, if possible also PC Microphone and Cam, Also abillity to switch one or all support, off or on.

3 - Unique automated number for each client support request (no username required for support)

4 - Consultants get selected either randomly, by priority, and managers by priority or department or if an over flow of calls come through,

? ? ? ? all can assist with several clients at the same time

5 - Show consultants ID, EXT, Photo on when giving Support

6 - Abbility to include Product Links, Category Links, Promotion Links, Site Links. Also if possible the abbility of displaying a link in the chat that

? ? ? ? will when clicked pop up a seperate small window beside it with a promotion image and info from a list.

7 - Abbility to display common answers by selecting from a list to display to the clients to save time on standard answers.

8 - Abbility to archive emails, chats and support issues, and also if required email the transcript to the client.

Please read the Deliverables section? for? full details!

Administrator Functions:

Administator has power over all functions possible in the system - Complete setup

Administrators can go on or offline individually

Administrators can turn Support ON or Off fro individual support types or set time activation/deactivation

Administrators can Setup Email address and CC's for Transcripts

Administrators can Create Admin users and password and with priority

Administrators can Archive, Download, Delete or Email Single Transcripts to a client or email additional information

Administrators can Add, Edit, delete, common questions and answers

Administrators can Answer any support question if nessasary

Administrators can Can view join or end any conversation.

Administrators can Can transfer support client to any department, manager or consultant.

Manager Functions:

Manager has power over all consultants

Managers can go on or offline individually

Managers can turn Support ON or Off fro individual support types or set time activation/deactivation

Managers can Create Admin Consultants and password and prority and upload photos

Managers can Archive, Download or Email Single Transcripts to a client or email additional information

Managers can Add, Edit, delete, common questions and answers

Managers can Answer any support question if nessasary

Managers can Can view join or end any conversation.

Managers can Can transfer support client to any department, manager or consultant.

Consultant Functions:

Consultants can go offline individually

Consultants can change their password and upload thier photos

Consultants can Email Single Transcripts to a client or additional information

Consultants can Submit to manager to Add, Edit, or delete common questions and answers

Consultants can Answer any support question if nessasary

Consultants can Can transfer support client to any department, manager or consultant.

let me know if this can be done easily for you.

## Platform

Windows 2003 Server running IIS 6

ASP VBscript

All Browsers

Evner: ASP, PHP

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Om arbejdsgiveren:
( 0 bedømmelser ) Australia

Projekt ID: #3332894

1 freelancer byder i gennemsnit $3 på dette job

jyotshnavw

See private message.

$3.4 USD in 10 dage
(3 bedømmelser)
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