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I need a calm, attentive customer service professional to handle our day-to-day product inquiries over the phone. Most calls involve shoppers who want clear, accurate information about features, sizing and availability rather than technical troubleshooting or billing matters. Here is what the role looks like from my side: • Answer inbound calls promptly, greet customers warmly and listen actively. • Provide concise, brand-consistent product explanations drawn from our existing knowledge base and catalogue. • Record every interaction in our CRM while summarising the question asked, the answer given and any follow-up promised. • Escalate complex or complaint-driven issues to our in-house team once the customer is calm and the basic facts are gathered. We operate Monday–Friday, 9 am–5 pm (UTC-5). I’ll supply a VoIP line, call-handling script and product cheat-sheet; you bring a reliable headset, a quiet workspace and proven phone etiquette. Daily call logs and a quick end-of-shift report are the only deliverables I need to measure performance and customer satisfaction. If you’re confident speaking English clearly, can keep composure under pressure and enjoy helping shoppers find exactly what they need, I look forward to working together.
Project ID: 40416915
27 proposals
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Active 2 days ago
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27 freelancers are bidding on average ₹23,444 INR for this job

With my extensive experience as a content writer and virtual assistant, combined with my strong passion for providing top-notch customer support, I am confident that I would be a perfect match for your Phone-Based Product Info Support project. Over the years, I have honed my skills in delivering clear, accurate, and concise information - exactly what your customers need from product inquiries. I am familiar with dealing calmly, attentively and patiently while handling customer queries, making me perfectly suited to ensuring excellent service on your VoIP line. One key strength that sets me apart is my detail-oriented nature. My ability to promptly record and summarize every interaction in your CRM system will not only ensure nothing is missed but also assist in tracking the most frequent queries or issues, thus helping you improve your products and services. My skills in data entry and file management will further contribute to efficient daily call logs and end-of-shift reports. Lastly, I'm a fast learner who adapts quickly to new tools and projects. Once provided with your call-handling script and product cheat-sheet, I will master them efficiently so that my brand-consistent explanations flow smoothly on every call. If you're seeking consistent performance paired with high customer satisfaction scores, don't look further. Choose me, and together we'll provide the exceptional phone-based product info support you envision.
₹25,000 INR in 1 day
3.8
3.8

Hello, I’m very interested in this role and confident I can provide the calm, attentive customer support you’re looking for. I have experience handling customer inquiries and understand the importance of listening carefully, speaking clearly, and giving accurate, concise information. I’m comfortable guiding customers through product features, sizing, and availability while maintaining a friendly and professional tone. I’m also organized when it comes to documenting interactions. I can accurately log call details in a CRM, summarize customer concerns, and ensure any follow-ups are clearly noted. When needed, I can handle difficult situations calmly and escalate issues appropriately after gathering all key information. I have a quiet working environment, a reliable internet connection, and I’m available to work within your required hours (Monday–Friday, 9 am–5 pm UTC-5). I’m also comfortable using VoIP systems and following scripts while still sounding natural and engaging. I’m genuinely interested in helping customers have a smooth and positive experience, and I’d be glad to support your team. Looking forward to hearing from you. Best regards Monica
₹25,000 INR in 7 days
0.0
0.0

Your project is in Hindi and I am a Indian and in English also I am very fluent and I am a positive thinker and could communication skill I have good communication skills I have skills of 1 year I have worked for many people as there contactor like who calls to their customers
₹25,000 INR in 5 days
0.0
0.0

Hi, I can handle your inbound calls with a calm, professional tone and clear English. I focus on active listening, concise product explanations, and accurate CRM logging. Comfortable with scripts, escalation, and keeping customers at ease. I have a quiet setup and can match your schedule. Ready to start.
₹17,000 INR in 7 days
0.0
0.0

I am very interested in your project and would like to offer my services. I am a dedicated and detail-oriented freelancer with good typing speed and basic computer knowledge. I can handle data entry, copy-paste tasks, and PDF to Word/Excel conversions with high accuracy. I always focus on delivering error-free work within the given time. As a beginner, I am highly motivated to build my profile and provide quality work to my clients. I am ready to start immediately and will follow all your instructions carefully. I will also maintain proper communication throughout the project to ensure everything is done as per your requirements. I assure you that I will complete this task efficiently and on time. I am looking forward to working with you and building a long-term professional relationship.
₹12,500 INR in 7 days
0.0
0.0

Hello, I’m very interested in this role and confident I can provide the calm, attentive customer experience you’re looking for. I have strong communication skills and a clear, neutral English speaking style, which helps customers feel comfortable and understood from the very first interaction. I’m naturally patient and composed, even during high-pressure situations, and I focus on listening carefully so I can give accurate, concise answers that match the brand tone. Handling product-related queries is something I genuinely enjoy I like helping customers find exactly what suits their needs without overwhelming them. I’m also comfortable working with structured resources like scripts, knowledge bases, and product catalogues to ensure consistency and accuracy. In addition, I am detail-oriented when it comes to CRM updates. I understand the importance of logging each interaction clearly, summarising key points, and tracking any follow-ups to maintain smooth operations. Escalation is also something I handle responsibly ensuring the customer is calm and all necessary information is properly documented before passing it on. I have a quiet workspace, a reliable internet connection, and I’m fully available during your required hours (Monday Friday, 9 am–5 pm UTC-5). I’d love the opportunity to contribute to your team and provide a positive, professional experience for your customers. Looking forward to hearing from you. Best regards, Vanshika
₹30,000 INR in 7 days
0.0
0.0

Hello, I’m excited to apply for the Phone-Based Product Information Support role. With a strong ability to communicate clearly and confidently over calls, I can help customers understand your products, resolve their queries, and guide them toward the right decisions—creating a smooth and positive experience every time. I specialize in: * Handling inbound and outbound calls with professionalism and patience * Explaining product features, benefits, and pricing in a simple, engaging way * Managing customer queries, objections, and follow-ups effectively * Maintaining accurate call records and customer details * Delivering a friendly, solution-oriented support experience I understand that in phone-based support, clarity, tone, and trust are everything. I focus on listening carefully, identifying the customer’s need, and providing precise, helpful information that builds confidence in your product. I’m comfortable working with CRM tools, maintaining call logs, and following structured scripts while still keeping conversations natural and personalized. My goal is not just to answer questions—but to enhance customer satisfaction and contribute to conversions and retention. I am reliable, quick to learn, and committed to representing your brand with professionalism. Looking forward to contributing to your team. Best regards, Shivji Mishra
₹25,000 INR in 7 days
0.0
0.0

Hello, I’m confident I’m a great fit for this role because I specialize in calm, clear, customer-focused communication, exactly what your inbound product inquiries require. I’ve worked in customer-facing and sales support environments where I handled customer questions, explained products in simple terms, and ensured every interaction ended with clarity and satisfaction. I also run my own thrift business, which has trained me to respond quickly, accurately, and empathetically to shoppers who need help making confident buying decisions. I type at 47 WPM, allowing me to log CRM notes accurately while staying fully present on calls. I’m very attentive to detail when documenting customer questions, responses given, and any follow-ups needed. You can expect from me: * Warm, professional phone etiquette * Strong active listening and patience * Accurate CRM updates and call summaries * Smooth escalation of complex issues * Consistent end-of-shift reporting I work best in structured environments and can comfortably align with your 9am–5pm (UTC-5) schedule. I’d love to help turn your inbound calls into smooth, reassuring product experiences that keep customers confident and satisfied. Looking forward to working with you.
₹23,000 INR in 7 days
0.0
0.0

Greetings, I wouldn't bore you and keep my proposal short and simple. Why you should accept my proposal? Because I am used to handling calls on a daily basis, regardless of the customer's attitude. I can remain calm under pressure and can easily follow up orders. I am also confidant in my conversing skills, doesn't matter if it's in english or hindi. I have a calm and solution finding personality which can easily help you assist your customers. Best Regards, Meenali.
₹20,000 INR in 7 days
0.0
0.0

I am excited to apply for this role as a customer service professional, as it aligns well with my communication skills and ability to handle customer interactions calmly and efficiently. I understand that your focus is on providing shoppers with clear, accurate, and helpful product information, and I am confident in my ability to deliver a positive customer experience on every call. I have strong experience in handling inbound calls, actively listening to customer needs, and providing concise, easy-to-understand responses. I am comfortable working with scripts and knowledge bases to ensure brand consistency, while also adapting my tone to make each interaction feel personal and supportive. Maintaining detailed CRM records, including call summaries and follow-ups, is something I take seriously to ensure smooth communication and accountability. I work well under pressure and can manage challenging situations by staying calm, gathering key information, and escalating issues appropriately when needed. I also have a quiet workspace, a reliable headset, and the discipline to adhere to structured schedules and reporting requirements. I am available during your specified working hours and committed to delivering high-quality service, accurate reporting, and consistent customer satisfaction. I would welcome the opportunity to contribute to your team and support your customers effectively. Thank you for considering my proposal.
₹28,000 INR in 4 days
0.0
0.0

Hi there I am interested in your customer service roel. I have a quite workplace ,a reliable headset a d i can speak english so but to be honest i am not fluent. What i offer Friendly service. Handling inbound calls with warmth and patience. Accurate records. Dilligently updating thw CRM and daily call logs And many more things Looking for your response
₹15,000 INR in 7 days
0.0
0.0

I help businesses improve customer satisfaction and increase engagement through professional customer support and smart social media management. With experience handling US-based clients, I understand the importance of clear communication, quick response time, and problem-solving. I also leverage AI tools to deliver faster and more efficient support without compromising quality. If you need someone who can reduce workload, improve customer experience, and represent your brand professionally — let’s work together.
₹25,000 INR in 7 days
0.0
0.0

I can do whatever you want with near complete availability, respond in tactful language with a diaper on the formal character of the work, and focus on understanding the client and abbreviation to give him what he wants.
₹20,000 INR in 7 days
0.0
0.0

Hello! I am a dedicated content writer with a passion for lifestyle blogging. While I am building my profile here, I am committed to delivering high-quality, engaging, and well-researched articles for your blog. I have a fresh perspective and will ensure your project is completed on time and meets all your requirements. I am ready to start immediately and would love to show you my potential. Let's discuss how I can add value to your project!"
₹25,000 INR in 7 days
0.0
0.0

With 7+ years as a Customer Operations Specialist, I excel in phone-based product inquiries, focusing on billing, features, and service information. My background across Healthcare, Real Estate, and E-commerce means I adapt quickly. I'm adept at handling inbound calls, providing concise explanations from knowledge bases, and meticulously recording interactions in CRMs like Zendesk. As a former SME, I understand the importance of clear, consistent communication. I consistently achieve high customer satisfaction and efficient resolution rates, ensuring calm and attentive service. Equipped with a professional setup and proven phone etiquette, I’m ready to contribute immediately to your team.
₹25,000 INR in 7 days
0.0
0.0

i hv good customer support experience in network which i will use here i hv good EXCEL knowledge too i m VFP programmer too...i know good about stock inventory sales prices
₹20,000 INR in 7 days
0.0
0.0

I am excited to apply for the Customer Service Consultant role at your company. I have strong communication skills and am fluent in English, both written and spoken. I am confident in handling customer inquiries professionally, resolving issues efficiently, and maintaining a positive brand image. I am patient, attentive, and committed to delivering excellent service experiences. I adapt quickly to new systems and thrive in fast-paced environments. My goal is to ensure customer satisfaction while supporting business growth. I would welcome the opportunity to contribute to your team and deliver high-quality service to your valued customers.
₹15,000 INR in 7 days
0.0
0.0

Drawing from my extensive experience in data entry, web research and administrative work, I am confident that I am the ideal fit for your phone-based product info support project. My skills in answering inbound calls promptly, maintaining a polite and calming demeanor on the phone, and providing accurate, concise information are well-honed and aligned with your project requirements. With a strong eye for detail, I excel at recording interactions effectively and accurately which will help in ensuring that your CRM is always up-to-date. Furthermore, my ability to work with existing knowledge bases and catalogues will be an asset as it ensures I can deliver consistent and brand-aligned responses to your customers, helping them find precisely what they need without any confusion. Lastly, being available immediately, affordable, and reliable makes me an excellent candidate. You can count on me to be consistently available during your working hours and provide you with thorough daily call logs alongside an end-of-shift report. I prioritize client satisfaction just as you do, so let's team up to create a streamlined and efficient customer service system together!
₹25,000 INR in 7 days
0.0
0.0

Hello, I’m a calm, detail-oriented customer service professional with strong phone etiquette and a natural ability to connect with customers. I specialize in handling product inquiries, listening carefully, understanding needs, and delivering clear, concise answers that reflect brand voice and build trust. I’m comfortable managing high call volumes, documenting interactions accurately in CRM systems, and maintaining composure while guiding conversations even in sensitive situations. My workspace is quiet, my setup is reliable, and I value consistency in daily reporting and performance tracking. I’d bring professionalism, warmth, and efficiency to every call, ensuring your customers feel heard and confident in their decisions. I’d be glad to contribute to your team. Best regards. Henry
₹25,000 INR in 7 days
0.0
0.0

I am confident in my ability to provide clear, accurate, and friendly assistance to customers. I have strong communication skills, a patient approach, and the ability to quickly understand and explain product details. I am eager to contribute to your team by delivering excellent customer support and ensuring a positive experience for every caller.
₹20,000 INR in 5 days
0.0
0.0

Kolkata, India
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