OTRS Addon to process call center mails

Some inbound calls are handled by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ...

- change the type from "email-external" to "phone"

- assign to an already existing customer, if possible (e.g. matching phone number)

- beautify subject and text, incl. our signature (e.g. regular expressions or template)

Færdigheder: Perl

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Om arbejdsgiveren:
( 1 bedømmelse ) Berlin, Germany

Projekt-ID: #14986710

4 freelancers are bidding on average €201 for this job


*We can do this project as per your need* We have done this type of project before and we can accomplish the project as per your [url removed, login to view] are CRM, ERP, POS, Custom Software solution providing company. We also de Mere

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We are a Team of Technical Consultants and Data Engineers having healthy experience into Big Data technologies,IOT/Cloud/AWS and Python/AI+Machine Learning. The Dynamic force has qualified engineers having expertise in Mere

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Hi I am highly expert & experienced in Perl .I have 10 years of experience & have, completed 100+projects in it .i am very professional, hard worker & helpful person who can provide maximum results for you . My exper Mere

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