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OTRS Addon to process call center mails

Some inbound calls are handled by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ...

- change the type from "email-external" to "phone"

- assign to an already existing customer, if possible (e.g. matching phone number)

- beautify subject and text, incl. our signature (e.g. regular expressions or template)

Færdigheder: Perl

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Om arbejdsgiveren:
( 1 bedømmelse ) Berlin, Germany

Projekt-ID: #14986710

5 freelancere byder i gennemsnit €205 for dette job

auriclesoft09

*We can do this project as per your need* We have done this type of project before and we can accomplish the project as per your [url removed, login to view] are CRM, ERP, POS, Custom Software solution providing company. We also de Mere

€280 EUR in 3 dage
(1 bedømmelse)
4.2
rockyotrs

I have done more than 10 project in OTRS. I have more then 5 years experience in OTRS. I can give best solution with your time and budget. i gald to work with you. can you give more information about project.

€222 EUR in 3 dage
(1 bedømmelse)
3.7
raiakanksha49

A proposal has not yet been provided

€220 EUR in 3 dage
(0 bedømmelser)
0.0
MetaoriginLab

We are a Team of Technical Consultants and Data Engineers having healthy experience into Big Data technologies,IOT/Cloud/AWS and Python/AI+Machine Learning. The Dynamic force has qualified engineers having expertise in Mere

€275 EUR in 5 dage
(0 bedømmelser)
0.0
Rhasan46

Hi I am highly expert & experienced in Perl .I have 10 years of experience & have, completed 100+projects in it .i am very professional, hard worker & helpful person who can provide maximum results for you . My exper Mere

€30 EUR in 3 dage
(0 bedømmelser)
0.0