We are using RT3 request tracker ([url removed, login to view]) and would like to customize a scrip/template:
We would like to answer ticket in ONE
queue called "support" using different languages.
The language depends on the language of the requestor.
If the requestor has no language set, we have to set
the language automatically (scrip) dependent on the
"To"-email-addr used for creating the ticket.
Example: Sending an email to
a) support [at] example set "English" to the requestor language,
b) support [at] example set "German" to the requestor language.
The "Correspondence-Template" checks the language of the requestor
and changes the language for the signature dynamically.
Scrip name: OnCreateSetLanguage
Precondition: [url removed, login to view]() && ![url removed, login to view]()
Action: [url removed, login to view](<depend on "To"-emailaddr)
Please bit only to this project if you know RT3 (3.8.8)