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RT3 (request tracker) customization (SP20110218)

We are using RT3 request tracker ([url removed, login to view]) and would like to customize a scrip/template:

We would like to answer ticket in ONE

queue called "support" using different languages.

The language depends on the language of the requestor.

If the requestor has no language set, we have to set

the language automatically (scrip) dependent on the

"To"-email-addr used for creating the ticket.

Example: Sending an email to

a) support [at] example set "English" to the requestor language,

b) support [at] example set "German" to the requestor language.

The "Correspondence-Template" checks the language of the requestor

and changes the language for the signature dynamically.

Scrip name: OnCreateSetLanguage

Precondition: [url removed, login to view]() && ![url removed, login to view]()

Action: [url removed, login to view](<depend on "To"-emailaddr)

Please bit only to this project if you know RT3 (3.8.8)

Færdigheder: Apache, Linux, Perl, System Administrator

Se mere: rt3 request tracker, rt3 set requestor, queue template, rt, project using queue, perl request, english different languages, email request, email german, customize system, perl language, project queue, ticket system project, correspondence system, project different languages, system signature, email signature project, different languages, ticket german, perl system admin, german email, sending project email, support english german, creating email german, signature name

Om arbejdsgiveren:
( 39 bedømmelser ) Stuttgart, Germany

Projekt-ID: #954986

4 freelancere byder i gennemsnit $168 for dette job

vili1977

I can help you.

$100 USD på 1 dag
(97 bedømmelser)
5.5
SeniorPerlDev

hi, danny i'd be glad to help you with RT. please check your PMB.

$140 USD in 3 dage
(8 bedømmelser)
4.2
thowellcintron

Hello, I have extensive experience hacking RT and am confident I can draft and implement the customization you require. I've been using and hacking Best Practical's Request Tracker since the 1.x branch, so about te Mere

$200 USD in 10 dage
(0 bedømmelser)
0.0
xpertogo

I have already successfully in RT in 2 different companies and they are very happy with it. Hope to hear from you soon.

$230 USD in 15 dage
(0 bedømmelser)
0.0