Autodialer, which would use VOIP SIP to make automated calls to numbers, specified in a (CSV) File uploaded on a per campaign basis.
Registration of Agents per Campain.
Support of VOIP phones for Agents
Support using a SIP Trunk to dial a landline for an Agent
Must be able to dial multiple calls at once time.
Must support 1 – 120 outbound calls and maintain a dialing ration.
Scheduler: has to be have functionality to manage calling hours and days. Calling hours customizable for every single day of the week.
Redials: configuration for redials in case of no-answer, busy, incomplete playing of recording. Number of redials, minimum time between redials.
Voice message: formats for uploading voice message: .wav, .mp3. –
Autodial list uploading: must support .csv or tab delimited file upload. Column names on first file row. Required columns for all projects: "Number", "Name", "Address" “Notes”
There should be a web screen for Notes once each caller is transferred to each agent.
Reporting: report file should be generated in CSV or XML and must include this information: "Number", "Name", "Address", "Status" [status types: "complete", "incomplete", "busy", "no answer"], "Dial time", "Call duration".
Each successful/unsuccessful dial or dial attempt should be logged in reporting file.
Support VoIP codecs: g711, g729
Be able to track DTMF response and reporting. (Basic Polling campaign)
Ability to Link multiple voice message and multiple DTMF Calls.
13 freelancere byder i gennemsnit $1219 på dette job
I have very strong experience working with Vicidial + Asterisk and configured several Call-Centers. I can complete your project within short period and with high quality
I recently finished work on asterisk autodialer (C# client) for internal application. I can implement it either standalone GUI application on .net C# or script on perl.