Autodialer, which would use VOIP SIP to make automated calls to numbers, specified in a (CSV) File uploaded on a per campaign basis.
Registration of Agents per Campain.
Support of VOIP phones for Agents
Support using a SIP Trunk to dial a landline for an Agent
Must be able to dial multiple calls at once time.
Must support 1 – 120 outbound calls and maintain a dialing ration.
Scheduler: has to be have functionality to manage calling hours and days. Calling hours customizable for every single day of the week.
Redials: configuration for redials in case of no-answer, busy, incomplete playing of recording. Number of redials, minimum time between redials.
Voice message: formats for uploading voice message: .wav, .mp3. –
Autodial list uploading: must support .csv or tab delimited file upload. Column names on first file row. Required columns for all projects: "Number", "Name", "Address" “Notes”
There should be a web screen for Notes once each caller is transferred to each agent.
Reporting: report file should be generated in CSV or XML and must include this information: "Number", "Name", "Address", "Status" [status types: "complete", "incomplete", "busy", "no answer"], "Dial time", "Call duration".
Each successful/unsuccessful dial or dial attempt should be logged in reporting file.
Support VoIP codecs: g711, g729
Be able to track DTMF response and reporting. (Basic Polling campaign)
Ability to Link multiple voice message and multiple DTMF Calls.
13 freelancers are bidding on average $1219 for this job
I have very strong experience working with Vicidial + Asterisk and configured several Call-Centers. I can complete your project within short period and with high quality
we are ready to do this project for you in the way you are requested .We done the same work for different pridective [url removed, login to view] us.
I recently finished work on asterisk autodialer (C# client) for internal application. I can implement it either standalone GUI application on .net C# or script on perl.