Provider of live chat needs to draft and file patent with USPTO. We already have patent search report. The ivention is:
A computer program, information system, and method that utilizes technology in the field of search, chat support, data mining, data storage, filtering, customer ratings and referral tracking for intelligent web-based chat help and transaction processing.
The invention includes a user interaction module, which is a computer program, a diagnosis module, which is a method and a suggestion module.
The computer program is a support and help platform serving the end-user to communicate through at least one data network, during a web session initiated by the end-user from a software application, the online software application provides a means for requesting assistance from a help desk on at least one web page.
The diagnosis module utilizes support and helps platforms to collect, sort, filter, rate, track or analyze metadata, data and responses from end-users to provide automated, semi-automated or manual analysis or reports on end-users based on categorization of metadata, the products and services sold or inquired, frequency of transactions, inquiries or end-user interactions, timing of transactions, inquiries or end-user interactions, end-user information.
The suggestion module provides suggestions to pro-active action based on these analysis, reports or responses from end-users.
This invention is applicable to the fields of online self-help systems for web sites and software applications as well as to customer, supplier and employee helpdesks.
We will provide all details and info - please send message if you require more details.