We have a simple problem where we need somebody to look into, see also attachment!
We want to make credit memo's for our customers, please read following example;
We made an invoice for 3 products, one product we cannot sell and want to make an credit memo for this single product. The others we will send to customer. So far clear.
Now we make a credit for this product 6,72 and tax [url removed, login to view] Euro tax (we have here 19%) so the total amount for the credit memo should be 8,00 Euro. Magento at us makes this correct but add also 0,79 cent extra for shipping. Our shipping is 4,95 and 19% of this is 0,79. However we do not want that because we send the goods to the customer.
We cannot get this correct and has to do with the setting but where.
Who can correct this for us and tell what he did also for the future for us?
Little job to look into for a max of 25 Dollars for fast and good helper!!!! Please note also that we cannot change the shipping costs. These are 4,95 including 19% tax.