need to create a zoho chat bot: [login to view URL]
sales IQ provide built in feature that can answer pre defined questions but i want you to make it dynamic so it can understand question if user ask different question then look up into zoho desk knowledgeable to give proper link to user. and worst case is connect chat with human.
you must have created chatBot and know how to do knowledgebase integration with zobot
you can use either dialog flow or salesIQ script