HIRING - Full-Time Web Hosting Support Technician (REMOTE OK!)

We are looking to add an individual to our web hosting support team to help answer tickets on our helpdesk.

We are a small web hosting company so we are cost-sensitive, however there is plenty of potential for growth as we are growing rapidly, and plenty of work to keep you busy and learning new things everyday. Please keep in mind when compiling your proposal that because we are a small company who is working hard to grow and expand, we are cost-sensitive for the time being... however there will always be opportunity to expand and grow with us down the road. We keep all of our staff members for a long-term basis, some staff have even been with us for 6+ years and counting. We are seeking a candidate who is interested in working and growing with us in the long-term, not just the short term. That said, our initial starting budget for this role is budgeted at $275 to $300 per month currently, however requests for pay increases will be eligible after being with the company for 6 months. There will be future growth opportunities, and unlimited potential and most importantly a very rewarding/fun job especially for server enthusiasts.

We will consider applicants from anywhere in the world as we are a remote team! For example, we have team members from Ukraine, Sri Lanka, India, United States, United Kingdom and more so there is really no geographic requirement. You will be working with a 100% remote-based team and communication between your colleagues will be done via Skype.

We provide shared hosting, reseller hosting, VPS hosting and dedicated server solutions. Applicants with previous experience in this particular field is something we will look for. We are looking for someone who has a basic understanding with SolusVM, cPanel/WHM, SSH, how to professionally deal with customers, etc. And most importantly one who can work in a fast-paced environment and understand what our customers need/want.

What this role entails of is you will be answering support tickets in our helpdesk, and doing it quickly, correctly and efficiently. An average staff member is able to answer about 50 to 80 tickets in a 8 hour shift so that will be the expectation after you are fully trained etc. All communication to our clients is done via the helpdesk, so you won't need to worry about answering phone calls or anything like that.

Here are some requirements for the role:

- Must be able to dedicate time to work for us on a 8 hours per day/5 days a week shift - and clock in during those working hours using our time management system called Time Doctor

- Able to work and adapt with a fast-paced, dynamic environment

- Great customer service skills - must be a solutions-oriented "can do" individual.

- Able to be independent and work without much guidance/supervision

- Willingness to grow within the company, learn new things and expand knowledge

- Previous web hosting industry experience is strongly preferred

- Basic Technical Experience/Understanding with cPanel/WHM, SolusVM, OpenVZ, KVM servers

If this sounds like you, then please write your proposal :) We look forward to working with you!

** Please DO NOT apply for this job if you do not intend on staying on the job for a while. We are seeking candidates interested in a long-term career path with the company. Some staff have been with our company for 6+ years, and counting! There will be opportunities for future expansion and growth within the company, as explained above. **

Evner: Kundeservice, Linux, System Administrator, Teknisk Support, Web Hosting

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Om arbejdsgiveren:
( 1 bedømmelse ) los angeles, United States

Projekt ID: #19342958

25 freelancere byder i gennemsnit $346 på dette job


I have worked as server admin for webhosting companies in the past. Can help with support tickets. Let me know.

$500 USD in 10 dage
(181 bedømmelser)

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Ser Flere

$300 USD in 10 dage
(197 bedømmelser)

Hello Hope you are doing well. I have 6 years of experience in Linux and system administration. I can handle this project. Regards VishnuLal*

$300 USD in 10 dage
(95 bedømmelser)

We look forward to working with you! 8+ Year Experienced Expertise in server management, Migration services, VPS, Dedicated, SSL Certificate, AWS, DNS, CentOS, Cpanel/WHM/Plesk, Web panel, Apache, Debian, Nginx, Ubu Flere

$272 USD på 1 dag
(108 bedømmelser)

Hey there, After reviewing your project description it's clear that you are looking for some System Administrator for your web hosting company. I'm very experienced with System Administration, Network Administrat Flere

$500 USD in 10 dage
(29 bedømmelser)

Hi there I have more than 15 years development experience and a great team, we can complete your project with clean code and best practices We are only accepting hourly rate projects. We can give you an estimate Flere

$555 USD in 5 dage
(4 bedømmelser)

hello , i was a web hosting owner and a dedicated support departement for 3 years on service self manager and issues solver I Have read your whole proposal, and thanks for your post on my good experience. This is v Flere

$500 USD in 10 dage
(10 bedømmelser)

Hello, I am interested in the post. I have 5 years experience in setup and management of different Linux web hosting servers, Cloud Servers, Server Management, Server Security, Mailing Servers, Email Servers, SSL Flere

$250 USD på 1 dag
(17 bedømmelser)

Hi sir! I have read your project in detail. If you can see my profile, I have already set up a few servers and fix DNS issue. so I am confident in applying for this job. Waiting for your reply. Thanks,

$388 USD in 10 dage
(4 bedømmelser)

Hello! Let's just rest a moment. <As You sow, so You reap!> Nice to meet You! I am a WEB expert! I am interested in Your project. I wanna work with You. If you hire me, I am gonna do my best for Your project. I Flere

$555 USD in 10 dage
(1 bedømmelse)

Hello, I have great background in hosting industry. I have been running my own [login to view URL] hosting services since late 2010 . learned a lot stuff during my journey . I manage wide number of servers upto 30 server ri Flere

$280 USD på 1 dag
(7 bedømmelser)

let me do it..........................................................................................

$333 USD in 5 dage
(3 bedømmelser)

Hello dear, I read your job posting carefully and am very interest your project. I am a full stack developer with great experience and skills in Web development for over 5 years long. I've always been giving clients Flere

$555 USD in 10 dage
(2 bedømmelser)

Hello I've 10 years work experience in hosting and all details inside that Expert in : - Linux - Shell scripting - CPanel/WHM - Directadmin - Apache - Litespeed - Mysql - Windows Servers - Plesk - Websitepa Flere

$250 USD på 1 dag
(2 bedømmelser)

An AWS Certified Solutions Architect - Associate with hands on experience of more than 3 years. The experience in dealing with network and system issues and giving feasible solutions has afforded me a well-rounded s Flere

$300 USD in 10 dage
(1 bedømmelse)

***************************** Nice to meet you! I'm Yoshida From Japan. ************************* I read your job description carefully. Before start project, you can test my skills. I can do this.

$300 USD in 10 dage
(1 bedømmelse)

Good Day to you I am Sr. Administrator and well equiped to work remotely. we are as team and serving over 200servers and many plex panels. I look forward to this opportunity and work 8 hours in mentioned cycle rest i Flere

$250 USD in 7 dage
(0 bedømmelser)

Dear Sir, I was working for a local (Sri Lankan) web hosting company as sales and technical support agent from 2011. In here I was working for sales inquiries and technical support tickets using WHMCS and has a expe Flere

$277 USD in 30 dage
(0 bedømmelser)

Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 4 years experienced Customer Agent I have been working for years as a freelancer for 6 y Flere

$300 USD in 10 dage
(0 bedømmelser)

Hello Sir, I am Ahsan Arif from Bangladesh interested in the project “HIRING - Full-Time Web Hosting Support Technician (REMOTE OK!) ” you just posted. I am 100% confident to complete this job or project accurately Flere

$300 USD in 30 dage
(1 bedømmelse)