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Asterisk configuration for call centre

We are looking for help configuring our Asterisk platform to be used in a call center environment. The call center will support our online accommodation booking website. Call center agents will field sales queries, customer support, and perform marketing and aftersales activites.

We need to be able to demonstrate a working system to a potential client at the end of June. We will scale up the system depending on the outcome of our bid.

Platform:

- Asterisk 1.2.8

- Centos 4.3

- OpenPBX 2.1

- 2 analog PSTN lines (expanding to 12-24)

- Sangoma A200 FXO card

- System is accessible over the Internet, but is behind NAT.

Status:

- Asterisk is installed and has been configured to answer PSTN calls.

- No other configuration has been done.

Estimated Call Characteristics:

- 250 - 1,000 average daily calls

Detailed Requirements:

- We are open to recommendations from the consultant

- Single incoming local number, potential to add 1-800 number

- 2 queues, sales and customer service

- 2-3 internal SIP phones (Grandstream GXP-2000)

- Agents are mostly external and connect to the PBX over the Internet using softphones

- Agents may also sign-in to the queue using a POTS phone, and the PBX will bridge calls back to their POTS phone

- Agents may also be on-site using softphones or GXP-2000s.

- Address book

Færdigheder: Linux

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Om arbejdsgiveren:
( 0 bedømmelser ) Fernie, Canada

Projekt-ID: #65792

10 freelancere byder i gennemsnit $1125 for dette job

asteriskexpert

Please check your PMB

$1000 USD in 5 dage
(2 bedømmelser)
3.8
shell2root

Hi, we are a company establish since 2001 in Chile, we work with Asterisk by the last 3 years, our experience include but not limited to: Asterisk remote management, IVR construction (simple and complex), Asterisk docu Mere

$1200 USD in 10 dage
(2 bedømmelser)
2.9
WiseChoice

Hello, We have two successful projects in which we've built a quite large call center (40 - 100 agents, approx. 500 calls a day) using Asterisk servers, so rest assured that we can configure your Asterisk server tha Mere

$1000 USD in 10 dage
(2 bedømmelser)
2.2
voipforcanada

Hello, I have year experience with asterisk. The first 2 with call center developement. I've developed many various auto dialing scripts, created on the fly queues, inbound and outbound, configured many types of interf Mere

$1350 USD in 8 dage
(0 bedømmelser)
2.8
harshini

Dear Sir/Madam, Thank you for the opportunity to submit our proposal for your project. We,"Harshini Software Solutions" fully focus on Completing Projects well before the stipulated time, knowing well the prevail Mere

$1400 USD in 20 dage
(0 bedømmelser)
0.0
patelarpit

I had done work on Asterisk server and I can do your work.

$1000 USD in 10 dage
(0 bedømmelser)
0.0
john11977

Hello, I have wide area experience in open source technology like php/c++/linux/so files/fusebox AND WINDOW based ASP,COM,DCOM,MTS,VB,VC++,.NET,aSTERISK. We are professional VOIP Configurator using Asterisk PBX. Con Mere

$1500 USD in 15 dage
(0 bedømmelser)
0.0
justinatmizzou

Please check pm. Thanks, Justin

$1000 USD in 5 dage
(0 bedømmelser)
0.0
raidercd

We are one group capable of make this ... Last job related with voip/asterisk/ser was www.voip.gi

$700 USD in 5 dage
(0 bedømmelser)
0.0
manishdhoraji

I am working with asterisk since 2 years. I have experience with call center softwares and configuration.

$1100 USD in 7 dage
(0 bedømmelser)
0.0