I need that alguein fence to offices them freelancer, who lives in Australia

I past with facebook, youtube and this time n this page configured wrong not allow me to load funds to start projects, I need that resolves me this problem someone who lives in Auustralia, or have forms of contact with persons at freelancer Via Telefónica, or anyway, never give me answer in the core than shipping so it is obvious that those who set up hidden emails payment outside of this page because it does not allow me to load funds, 20% and 82% at the end of thank you