Individual Voluntary Arrangement, is a formal insolvency solution that allows one to deal with debts that one cannot afford to repay. In an IVA one agrees an affordable repayment plan with their creditors (the people they owe money to), which can be a monthly repayment or a lump sum (if one can gain access to it). They usually pay less than what they owe in an IVA and on completion of the arrangement, any remaining debts are written off.
Customer Eligibility must has
Debt level £6k
Minimum DI £120
More debt than equity
Client not already in IVA or bankruptcy
Client wants to talk about financial solutions
Client is struggling with debts
Must have time to talk
Break down of clients debts including outstanding balances and creditor names
Client must have an income that isn’t Soley ESA ( Employment and Support Allowance) or JSA (Jobseeker's Allowance ) .
Debts You Can Include in an IVA
Old car finance
Previous years council tax(subject to area)
Old utility bills
Old phone bills
Debts you can't include in an IVA are
Child support deficit
Magistrates’ court fines
Current car/bike finance
Billing would be every two weeks.
Data , Dialer , Voip Not provided.
Call recording would be required.
Agents with excellent communication skills needs to apply. Agents with IVA calling experience would be preferred. Fix payout £70.00 Per successful IVA customer enrollment Accepted.
Note: Attachment are only sample and study purpose.
Script in attached files is only for study purpose. Modified script will be provided in real time whenever needed.
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