
Closed
Posted
I run an e-commerce store and need someone who can live on WhatsApp during agreed working hours, greet every incoming message promptly, and move conversations smoothly from enquiry to confirmed order. Speed, clarity, and a friendly tone are essential, because the goal is not just to answer questions but to turn chats into sales. Here is what I expect you to handle day-to-day: • Respond to customer inquiries in real time, following the brand voice I will share. • Convert qualified leads into completed purchases, updating customers on stock, discounts, and shipping details as needed. • Log each order and key conversation notes in my existing Google Sheets tracker so inventory and revenue numbers stay accurate. At the close of each shift I’ll look for a brief report summarising total chats handled, sales closed, common issues raised, and any follow-up required. I’ll provide message templates, FAQs, and access to the Sheets file on day one; after that, I’m counting on your initiative to keep response times short and the spreadsheet spotless. If you are already comfortable with WhatsApp Business features (labels, quick replies) and enjoy the pace of e-commerce support, let’s talk and get you onboard.
Project ID: 40480561
5 proposals
Remote project
Active 5 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
5 freelancers are bidding on average ₹1,108 INR/hour for this job

Hello, This role is a great match for my background. I have experience in customer support, WhatsApp communication, lead generation, and sales-focused conversations. I understand the importance of responding quickly, building trust, answering questions clearly, and guiding prospects toward a purchase. I'm comfortable using Google Sheets to track orders and conversation details, and I can provide end-of-shift reports with sales, customer feedback, and follow-up actions. I’m also familiar with working from templates, following brand guidelines, and maintaining organized records. My goal is not just to reply to messages but to help convert inquiries into sales. Warm regards, Kamaruzzaman
₹1,000 INR in 40 days
4.1
4.1

As an accomplished virtual assistant with four years of experience, my thorough knowledge of Quickbooks, Appfolio, and other accounting software positions me to successfully manage your Real-Time WhatsApp Sales Support project. While I understand my primary skills may seem atypical for such a role, the underlying abilities required align perfectly. My aptitude for promptness, clear communication, and efficient task management have proven invaluable throughout my career. From juggling client demands to meticulously maintaining and updating records in spreadsheets like Google Sheets, I consistently prioritize accuracy and timeliness. Furthermore, as a CPA finalist, I am accustomed to handling sensitive information with discretion and integrity - essential when managing customer inquiries involving everything from stock availability to shipping details. Above all, what sets me apart is my adaptability and ability to learn quickly. Despite not being directly familiar with the WhatsApp Business platform, I am confident that given my technological proficiency and commitment to initiate I can master it swiftly to enhance our conversion rates and revenue streams. Thank you for considering this unique blend of skillset for your project.I eagerly await discussing how we can collaborate to elevate your e-commerce channel.
₹750 INR in 40 days
1.3
1.3

Hello, I am interested in supporting your e-commerce business as a WhatsApp Sales and Customer Support Specialist. With over 10 years of experience in administration, customer service and account management, I am highly skilled in handling customer enquiries, maintaining accurate records, and delivering prompt, professional communication. I am comfortable using WhatsApp Business features, Google Sheets, and structured reporting to ensure smooth daily operations. I can: • Respond to customer enquiries quickly and professionally. • Convert leads into confirmed orders through effective communication. • Maintain accurate order and inventory records in Google Sheets. • Provide end-of-shift reports covering chats handled, sales closed, customer concerns, and follow-up actions. • Follow your brand voice and established processes while taking initiative when needed. Before proceeding, I would appreciate clarification on: 1. What products do you sell through your e-commerce store? 2. How many hours per day and days per week will support be required? 3. What is the average number of WhatsApp enquiries received daily? I look forward to discussing how I can contribute to your business growth. Kind regards, Amit
₹1,791 INR in 40 days
0.0
0.0

Hello, I am interested in this opportunity and believe I can be a reliable addition to your team. I have experience working in roles that require constant communication, attention to detail, and professional interaction with people. I am comfortable handling customer inquiries, following communication guidelines, updating Google Sheets accurately, and providing daily reports. I am a fast learner, organized, and committed to maintaining quick response times while ensuring customers receive clear and helpful assistance. I am available to start immediately and would be happy to discuss your workflow and expectations. Thank you for your consideration. Best regards, Flavio Marini
₹1,000 INR in 15 days
0.0
0.0

Bijnor, India
Member since May 30, 2026
$2-8 USD / hour
$15-25 USD / hour
₹600-1500 INR
₹12500-37500 INR
₹1500-12500 INR
₹1500-12500 INR
₹1500-12500 INR
$30-250 AUD
₹1500-12500 INR
$30-250 USD
$250-750 USD
₹400-750 INR / hour
$2-8 USD / hour
$10-30 USD
$30-250 USD
₹12500-37500 INR
$10-30 USD
$250-750 AUD
$2-8 USD / hour
$250-750 USD