I am trying to start a biz around booking vans, drivers and labor for pickup and delivery of furniture in metro areas, NY,CHI, SF, etc. The customers are primarly based on craigslist purchases of just one or two items. (side craiglist autopost project here too) The idea is to match customers with drivers and eliminate the middle man process of manually quoting and distpatching.
I want to allow these drivers to register to the system, post their profiles, availability, and contact info (email, phone, sms). Drivers may have to pay to join, so a collection or subscription process might be needed, but not initially. They will need to be approved before getting job leads.
I want customers to post their specs and have the drivers get notified of a potential job (no contact info given). The drivers can reply via email or text to say they are interested (establishing a queue of respondants). Then, when the job is confirmed by receiving the customer deposit (paypal integration), it will dispatch the details to the first driver who responded, asking for another reply from them to confirm. Then, it will email the customer advising of their driver assignment.
Might also add an option for customers to request add'l services (extra insurance, have us purchase their item for them, etc) I'd also like to look at allowing registered customers an option for texting a pickup job.
After the job is completed the system will ask for feedback the next day. There should be a system to rate drivers (blog with RSS).
Customers should be able to register if they like (offer a discount?) and their delivery addresses stored and perhaps even common pickup addresses (if they buy from ikea or other retail shops in the area).
A follow on business growth idea is to approach retail shops and allow them to register themselves. This will allow them to have another option for their customers to get delivery on their items.
High level process flow:
- customer comes to nypickup dot com (craigslist autoposting to generate leads)
- they enter job specs (items, dimensions, stairs down, stairs up, addresses or zips to calulcate google map mileage, etc)
- job is auto calculated and quoted
- available drivers are notified
- collect deposit
- lead driver offered job
- job completes and 6 hours later a feedback link is sent.
My ideal technology arrangement would actually be an equity share on a transaction level, but this can be discussed.
I have ideas pouring out of my head on this one, but am just now trying to get some sort of specs out.