We are a small business. We run a lettings agency. We rent properties. All our incoming calls are routed to the office mobile phone.
Once speak with the customer, we usually need to send them a message right after the telephone conversation or even during the phone conversation.
For example, if the customer has had English Language, we usually ask them to send us there full name spelling and email address spelling if we need this for our records.
Or, after we book them an appointment to view a property, we may want to send them a URL with all our other available properties we have available for them to see.
In any case. I've attached an image of roughly what we need. We just need the option to be able to text a template to the person who is currently on the phone with us rather than having to manually send it after the conversation as that is very time consuming.