We are OSORCE – OUTSOURCE AND SAVE. , an Australian based Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company that simplifies your company’s success. We have been in the Business to assist businesses to target more customers or generate more leads on a more cost-effective way.
We specialize in Business to Business (B2B) and / or Business to Consumer (B2C) Customer Acquisition and Support. Our Centers deliver Inbound and Outbound Marketing and Customer Services, and our Field Agent Network provides Onsite Sales & Support when applicable.
OSORCE has Contact Centers in Melbourne (HO), Manila (Philippines) and Mumbai and a Field Agent Network of Contractors across Australia to undertake a full range of Sales and Support activities. As you know, the business process outsourcing industry has grown tremendously over the years. It has provided the most cost-effective solutions for businesses which cut down labor and operations costs. We are on an interminable quest to provide world-class outsourcing solutions to our potential and existing customer base using our outsourcing portfolio which includes inbound and outbound call center services and scalable IP solutions.
With our focus on contact centers and back office environments, we have acquired a diversified portfolio in industry of Energy Retailers, telecom, Whole sale or Distribution, Car Dealers, Finance and Accounting, Insurance, Media, Education and Consumer Retail, Travel. These services include Customer Service, Sales (Inbound and Outbound) Technical Support (IT and Various Trades) Marketing (QA & Customer Retention), and Administrative Support.
OSORCES’s point of difference is our capacity to provide you with a ‘unique blended service’. This service guarantees optimal return by seamlessly allocating tasks to the most applicable and cost-effective resource be it an Australian agent (call center or on-site) accustomed to our local cultural and commercial practices, or to a much more cost effective Overseas Agent where the circumstances of the call do not require any Australian ‘local knowledge’.
Our well-trained and experienced staff can deliver exceptional quality service 365 days a year. Our Strategies and processes maximize productiveness that boasts our greatest asset which is the Employees.