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Customer Satisfaction Specialist - Email Support

$15-25 USD / hour

Lukket
Slået op over 5 år siden

$15-25 USD / hour

Needs to hire 50 Freelancers Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, [login to view URL], improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: [login to view URL] The Wish mobile app is also available on Android phones: [login to view URL] Customer Satisfaction Specialists are experts at providing our customers with the comprehensive support required to achieve an excellent customer experience. A primary responsibility of this position is handling customer support emails. We are looking for people who can work remote, 35-50 hours per week. Responsibilities: - Respond to, triage, and resolve customer support emails (mostly shipping inquiries) - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are smart and able to work in a data-driven startup with lots of engineers. That means you're comfortable marking your success in metrics and numbers. - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. This position is entirely remote, so we expect you to manage your own time wisely. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French
Projekt-ID: 18290507

Om projektet

83 forslag
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Aktiv 5 år siden

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83 freelancers are bidding on average $19 USD/time for this job
Brug Avatar.
Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing and virtual assistant experience working in projects from US, UK, Canada and Australia. Over the years I have done telemarketing (both cold and warm calling), appointment setting, order processing, customer support, data entry and virtual assistance. I am fully dedicated, reliable, dedicated, fast learner, self starter, hard working and goal oriented person. I am well experienced in various CRM's ,cloud services, google doc, google sheet, google calendar, various VOIP services, MS Office and a lot of web applications. My typing speed is 45 WPM. In addition, I use a stable 30 Mbps wired internet connection, a USB noise-canceling headset for phone calls and I have a quiet workplace with IPS so no electricity issues. Lastly, I have 40 hours per week available at your time zone and I would love to offer you my services. Please feel free to contact me at your convenience. Thank you.
$15 USD på 40 dage
5,0 (8 anmeldelser)
5,4
5,4
Brug Avatar.
Dea Sir, I am an Italian web writer. I have a past experience in support in Italian by email for a website seller of paintings. Best regards.
$15 USD på 35 dage
5,0 (36 anmeldelser)
5,5
5,5
Brug Avatar.
Hi there, I am writing this proposal to show interest for the job you offer as an Email Support. I can assist with resolving customer's concerns and provide support to any issues they may encounter with your company. I have 4+ years experience working as a customer support both office based and as a freelance customer support. To conclude, I'm a perfect fit for the job you offer. I look forward to hearing from you. Best regards, Ivan
$15 USD på 40 dage
5,0 (5 anmeldelser)
5,0
5,0
Brug Avatar.
Hello, I'm a native FRENCH speaker with experience in customer support and satisfaction. I recognize myself in all that your describe here. I know also how important that is to have smart people that can respond right to the needs and questions of you customers. As a digital marketing specialist, I know that communication is the heart of an online business. I have worked on that, trying to answer all of the questions, to solve issues, and trying again to make people see that their talks are important. I had also experienced bad support as a customer myself, so I will not do the same. I'm ready to work with you and am available. So don't hesitate to contact me. Great Thanks! Here is also my contact if I'm not online : bigbilow at gmail dot com Best regards
$16 USD på 40 dage
5,0 (11 anmeldelser)
5,1
5,1
Brug Avatar.
Hello good morning, afternoon or evening, my name is Manuel, I'm professional freelance translator, virtual assistant, and writer. My native language is Spanish, as you can see I have 5 stars in my profile and 100% completition rate. Currently I'm living in Mexico. I would like to work in your project, please write me a message and let's talk about your project. Thank you for reading my proposal. Kind regards.
$27 USD på 40 dage
5,0 (4 anmeldelser)
5,2
5,2
Brug Avatar.
Hi there - my name is Eldard. I'm an extremely resourceful customer support VA and would gladly accept your offer for this position. My professionalism is unmatched and thus you should expect nothing but the best results. Please consider me, regards.
$15 USD på 40 dage
5,0 (2 anmeldelser)
4,7
4,7
Brug Avatar.
Hello, Hope you are doing well. I have 6 years of experience in Virtual Administration. I have good experience on Customer email management. I was working in a webhosting company as custome support officer Please Let me know if you are intrested in my profile Regards. VishnuLal
$15 USD på 40 dage
5,0 (21 anmeldelser)
4,5
4,5
Brug Avatar.
Hi there, I am a native English speaker and have worked in the customer service industry for more than 3 years. Besides, I worked as a teacher and director before Freelancer, and I had many one-on-one, personalized communication with the parents. After reading your desired qualifications, I believe I am the right candidate for this position. Please contact me to discuss any concerns or questions. I always strive to go beyond my customer's expectation. Thank you for your consideration. P.S. - I am also very advanced in Korean and intermediate in French and Arabic.
$20 USD på 40 dage
5,0 (1 bedømmelse)
3,2
3,2
Brug Avatar.
Hello, i'm a native italian speaker with fluent english. I work as a content manager and plus, i'm a active Wish customer. I would like to know more about this task, feel free to contact me anytime
$22 USD på 40 dage
5,0 (4 anmeldelser)
3,2
3,2
Brug Avatar.
Hi, I have 7+ years of experience as application support analyst. I worked full time in IT industry for 6.5 years. Then took a break to look after my child and later started working as freelancer with flexible working hours. • Majority of experience lies in technical support, phone/email/chat support, SQL queries, troubleshooting, debugging and manual testing. • Worked as Operation Manager for a real estate portal, online shopping platforms. • Got experience in social media promotion, marketing on social media, sales activities promoting new features/modules/apps to customers. • Experience in web research, lead generation and data entry. • Wide technical exposure ranging from industry standard tools (Clarify, Support Zone), languages (PL/SQL, Java, HTML, ASP), Databases (Oracle and SQL), Crystal Report, Great Plains, Weblogic to proprietary applications and languages • Exposure to ITIL framework and best practices • Worked as a single point of contact with minimal supervision
$22 USD på 40 dage
5,0 (1 bedømmelse)
2,2
2,2
Brug Avatar.
Hello, I am interested in the project you posted recently. I have been a successful Social media manager and SEO Expert for 8 years and I am well versed with mailchimp , squarespace , clickfunnel ,etc and website designing and development as well. - Off page Optimization - On Page Optimization - Google Adwords - Google Analytics - Facebook Pixel - Well versed in PHP designing and developing - Designing landing pages . Regards, Nidhi
$15 USD på 40 dage
0,0 (1 bedømmelse)
0,0
0,0
Brug Avatar.
Hello, I am a proficient and a competent freelancer with good command in English and also fluent in communication skills. Be confident to hire me for this project because I know that I will deliver the required content at the correct time. Thank you in advance
$22 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
Hello Client, I have read your requirement about - Customer Service, Customer Support, Email Handling, Internet Marketing, SEO and I am sure I can complete it as per the given description. I do have skills like Customer Satisfaction Specialist - Email Support which you are looking in your project. I have checked the link you have shared. I Would like to discuss few things over the chat. So please do ping me.
$17 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
Hello, I have a great work ethic and believe strongly in professionalism. I worked officially as a secretary so I was used to handle my boss`s emails and responding it formally as how my boss requested in both local and foreign language, web-research, handling reports and social networks, processing the data, scheduling things and making sure my boss do them etc.  I have always been working with excel, word, and sharing Gdocs for both my own importance and my client`s request. In addition, I have free 30 hours per week and even more as needed. I am honest, multi-tasking, flexible, on-time, responsible and easy to communicate with. Please feel free to contact me further for any discussion. Sincerely,
$16 USD på 40 dage
5,0 (1 bedømmelse)
0,0
0,0
Brug Avatar.
My weakness to give complete satisfaction to customers. Throughout my career, I have been a self-starter and dedicated worker. I have demonstrated my ability to handle a variety of tasks effectively and deliver on deadlines. I am analytical, organized, motivated and detail oriented. I am actively searching for a home based full-time opportunity where I can use my skills for meeting the company goals and also enhance my capabilities working on the job. My Professional skill set includes: Customer relationship management, Virtual assistant, Web search, Sales & marketing, lead generation, business development, procurement, Complete vendor management, Complete office administration & assistant to director, various report generation weekly or monthly, travel arrangement & management, Data Entry, Ms-Excel, Word, PowerPoint, Database management, Email handling, Live chat support, customer support through phone/chat options. Personal Skills: Problem Solving, Self- motivated, People management, Convincing, Multitasker & innovative, Analytical & creative, administration, Resourceful, Investigation, Leadership skills, Well organized, Independent decision maker, Strong interpersonal, Team Handling. I am actively searching for a home based full-time opportunity where I can use my skills for meeting the company goals. I am a trustworthy, reliable and achiever personality. If given an opportunity I assure you that I will be an asset to the organization. Thanks Charu Mah
$16 USD på 50 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
I am obsessed with the Wish App and order constantly so I am very familiar with your platform and it's support. I am fluent in English and Spanish. I have been providing customer service via email, chat, and phone since 2007. Aside from owning my own company I have worked for Amazon, Apple, and Disney from home to name a few. I am an expert in communication, problem solving, and meeting goals. I am a registered Amazon Seller and familiar with providing customer support in similar situations as well as handling international shipping inquires.
$15 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
yes,i can do this and i really want to work on this types of projects and companies those provide good work to do.
$22 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
I have worked as a CCR (Customer Care Rep) in Square Trade international for about 2 years. I am a people person. I would be easily able to handle the pressure and challenges this task would have in store for me.
$22 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
Hello! I worked in customer service for last couple of years, and looking to apply for your project. I'm fluent in English and native in Russian.
$15 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
I have 3+ years experience having worked with Amazon and other sites and i believe i posses the traits required. If needs be i can offer agents to work on the campaign also. Please reach out so we can discuss.
$16 USD på 40 dage
0,0 (0 anmeldelser)
0,0
0,0

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Medlem siden dec. 4, 2018

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