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Customer Satisfaction Specialist - Email Support

Needs to hire 50 Freelancers

Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, [login to view URL], improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket!

Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014!

The Wish mobile app is available on iPhone, iPod Touch, and iPad:

[login to view URL]

The Wish mobile app is also available on Android phones: [login to view URL]

Customer Satisfaction Specialists are experts at providing our customers with the comprehensive support required to achieve an excellent customer experience. A primary responsibility of this position is handling customer support emails. We are looking for people who can work remote, 35-50 hours per week.

Responsibilities:

- Respond to, triage, and resolve customer support emails (mostly shipping inquiries)

- Work with Manager of Operations to manage support issues and create efficient processes

- Report on general temperature for customer support issues

- Pass along any promising customer ideas and suggestions to the rest of the team

Desired Skills & Experience

You:

- are smart and able to work in a data-driven startup with lots of engineers. That means you're comfortable marking your success in metrics and numbers.

- are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise.

- are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them.

- have endless patience. See above.

- have a strong desire to optimize your workflow and automate repetitive tasks.

- can work efficiently without close supervision. This position is entirely remote, so we expect you to manage your own time wisely.

A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French

Evner: Kundeservice, Kundeservice, E-mailhåndtering, Internet Markedsføring, SEO

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Om arbejdsgiveren:
( 0 bedømmelser ) Mexico City, Mexico

Projekt ID: #18290507

91 freelancere byder i gennemsnit $18/time for dette job

RitPriTech

Dear Hiring Manager, I have good Experience to work on German and French Website SEO and internet marketing.. I have 7+ years experience in SEO. I Achieve Top Ranking and traffic via White hat seo with Content ba Flere

$18 USD / time
(25 bedømmelser)
5.9
tredrosa

Dea Sir, I am an Italian web writer. I have a past experience in support in Italian by email for a website seller of paintings. Best regards.

$15 USD / time
(26 bedømmelser)
5.3
ivanromhel09

Hi there, I am writing this proposal to show interest for the job you offer as an Email Support. I can assist with resolving customer's concerns and provide support to any issues they may encounter with your company Flere

$15 USD / time
(5 bedømmelser)
5.0
dunklerf

Hello good morning, afternoon or evening, my name is Manuel, I'm professional freelance translator, virtual assistant, and writer. My native language is Spanish, as you can see I have 5 stars in my profile and 100% com Flere

$27 USD / time
(4 bedømmelser)
4.8
optimuzz

Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing and virtual assistant experience working in projects from US, UK, Canada and Australia. Over the years I have done telemarketing (both cold an Flere

$15 USD / time
(6 bedømmelser)
4.2
bindmission

Hello, Hope you are doing well. I have 6 years of experience in Virtual Administration. I have good experience on Customer email management. I was working in a webhosting company as custome support officer Flere

$15 USD / time
(3 bedømmelser)
3.3
techmitram

Dear, I have 5+ years experience and can flawlessly assist you with all the required tasks. Expertise: Virtual Assistance- Admin/Executive Assistance/Recruitment/Sales Internet Research- Data Mining/Scraping Flere

$15 USD / time
(2 bedømmelser)
3.1
krilla

Hi there, I am a native English speaker and have worked in the customer service industry for more than 3 years. Besides, I worked as a teacher and director before Freelancer, and I had many one-on-one, personalized com Flere

$20 USD / time
(1 bedømmelse)
2.7
vw6894728vw

Hi, I have 7+ years of experience as application support analyst. I worked full time in IT industry for 6.5 years. Then took a break to look after my child and later started working as freelancer with flexible worki Flere

$22 USD / time
(1 bedømmelse)
2.4
HelpYou1

Hello, I'm a native FRENCH speaker with experience in customer support and satisfaction. I recognize myself in all that your describe here. I know also how important that is to have smart people that can respond Flere

$16 USD / time
(2 bedømmelser)
2.2
AlexanderJordan

5 Years experience of B2B, B2C Calling, Customer Support and Sales dealing with top corporate and business heads via phone, email and chat client. Excellent in email correspondence and customer centric approach in p Flere

$17 USD / time
(2 bedømmelser)
2.0
dvdrusso

Hello, i'm a native italian speaker with fluent english. I work as a content manager and plus, i'm a active Wish customer. I would like to know more about this task, feel free to contact me anytime

$22 USD / time
(2 bedømmelser)
1.9
hirebuz

Dear Sir, We already developed similar application for one of our client. We can use reusable components and deliver your project in a short span of time. Let us discuss. Cheers Prithvi [login to view URL]

$20 USD / time
(4 bedømmelser)
1.6
IshaniFR

Hi ! My name's Ishani, I'm 27 years old and I live in France. I'm a native French speaker with a very good level of written English. I did work as a customer representative twice before and I know how to handle custom Flere

$20 USD / time
(1 bedømmelse)
1.0
romainleho

Hello, I am an experienced French native service client specialist. I currently work part-time for Artrix poker as a service client specialist (roughly 1h to 1h30 a day) handling the French part. They found me here Flere

$20 USD / time
(0 bedømmelser)
0.0
$22 USD / time
(0 bedømmelser)
0.0
liyam

I have around seven years of technical and customer support experience via forum and email remotely, and I am likewise keen to details. In my previous work, part of my task were forum moderation, account management, ad Flere

$16 USD / time
(0 bedømmelser)
0.0
Valentina2712

I'm italian. I have experience . .

$15 USD / time
(0 bedømmelser)
0.0
mharasekk

Bilingual English and Czech with proficient German and Russian language. MBA, Dip IT, Know [login to view URL] well and understand the need to provide high quality customer service support with integrity (remote role) and profess Flere

$24 USD / time
(0 bedømmelser)
0.0
cunulala

I'm a new freelancer that is capable of email handling and other requirements needed for this position. I believe that i'm suitable for this position and I'm thankful for any opportunitues given

$15 USD / time
(0 bedømmelser)
0.0