Develop a Help Desk system in PHP Framework

Lukket Opslået 4 år siden Betalt ved levering
Lukket Betalt ved levering

Need to develop a fully responsive website with a Help Desk system in a good PHP Framework like Laravel

It can take help from 3rd party applications, but should not incur any additional recurring expenditure.

The important features needed include:

1. Support Ticketing system:

-- Three levels of supervisory access (Staff, Supervisor, Admin) to view the replies and whether replied (red flags if not replied on time) and access permissions can be specified

-- Users can send a mail and the tickets will be created

-- Users can get replies by mail as well

-- Unlimited departments

-- Unlimited users

-- Unlimited tickets

-- Assign priority to tickets

-- Support team members can discuss with each other

-- Support team members can convert a reply to an FAQ

-- HTML Mail if required

-- Staff can add documents / media/ canned responses to the reply

2. Downloads

-- Logged in Users can download files from Downloads section

-- Admin / Supervisor should be able to add the files from the back end

-- Prioritise / search the files with keywords

3. FAQ

-- Add FAQs as per category --> Question and Answer

-- Admin / Supervisor / Staff can convert a support ticket Q and A into an FAQ

4. Knowledgebase

-- Articles categorised in 3 tier directory . Category --> Subcategory --> Article

4. Online Chat with user (This can be integrated or kept separately in the proposal )

The code should be available on the site and if the staff are online, should show online status, otherwise offline status or away status if the staff is idle for more than 15 minutes

Offline message should generate mail to create support ticket from the mail already collected

Staff should be able to login to answer queries

Any more interesting features are welcome

HTML Web Design MySQL Laravel PHP

Projekt ID: #24544811

Om projektet

15 bud Remote projekt Aktiv 3 år siden

15 freelancere byder i gennemsnit ₹30800 timen for dette job

amitpandeyposin

Hi there we are a team I have a good experience in help desk system and ticket system I can start work right now i have already made many ticket system I can start work right now please come on chat to discuss the det Flere

₹25000 INR in 25 dage
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7.4
naveenlalwani77

Dear Hiring Manager, Greetings! Thanks for posting a project. I carefully read your requirements and i came to know that i am best freelancer you can work with. Kindly award me project and i will promise that i never Flere

₹45000 INR in 15 dage
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webcodeater

Hi. i am individual full stack developer I read your description carefully and am interesting in your project. Best Quality! i have 4 years experience in laravel and codegniter i have 4 years experience in webd desig Flere

₹28000 INR in 10 dage
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5.8
NEHABHAT92

Dear Client, Upon checking your project, I am pretty sure I can produce high-quality and perfect result for yr project. I am very high skilled web and mobile developer with more than 5 years of rich experience in such Flere

₹25000 INR in 7 dage
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alpeshtk

Hi I've read your requirement carefully and understood what you need for now. I am sure I can help you perfectly with high quality and fast speed. I have a lot of experiences in PHP, Website, Laravel, SQL, HTML5, Boots Flere

₹25000 INR in 7 dage
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3.3
kr3851249

Hello there, *******I CAN JOIN YOU FOR IMMEDIATE WORKING******* I have excellent 5+ years of experience in web development. I have quality skills in web development and design. I also have great experience in mobile Flere

₹25000 INR in 7 dage
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