Develop a Help Desk system in PHP Framework
₹12500-37500 INR
Betalt ved levering
Need to develop a fully responsive website with a Help Desk system in a good PHP Framework like Laravel
It can take help from 3rd party applications, but should not incur any additional recurring expenditure.
The important features needed include:
1. Support Ticketing system:
-- Three levels of supervisory access (Staff, Supervisor, Admin) to view the replies and whether replied (red flags if not replied on time) and access permissions can be specified
-- Users can send a mail and the tickets will be created
-- Users can get replies by mail as well
-- Unlimited departments
-- Unlimited users
-- Unlimited tickets
-- Assign priority to tickets
-- Support team members can discuss with each other
-- Support team members can convert a reply to an FAQ
-- HTML Mail if required
-- Staff can add documents / media/ canned responses to the reply
2. Downloads
-- Logged in Users can download files from Downloads section
-- Admin / Supervisor should be able to add the files from the back end
-- Prioritise / search the files with keywords
3. FAQ
-- Add FAQs as per category --> Question and Answer
-- Admin / Supervisor / Staff can convert a support ticket Q and A into an FAQ
4. Knowledgebase
-- Articles categorised in 3 tier directory . Category --> Subcategory --> Article
4. Online Chat with user (This can be integrated or kept separately in the proposal )
The code should be available on the site and if the staff are online, should show online status, otherwise offline status or away status if the staff is idle for more than 15 minutes
Offline message should generate mail to create support ticket from the mail already collected
Staff should be able to login to answer queries
Any more interesting features are welcome
Projekt ID: #24544811
Om projektet
15 freelancere byder i gennemsnit ₹30800 timen for dette job
Hi there we are a team I have a good experience in help desk system and ticket system I can start work right now i have already made many ticket system I can start work right now please come on chat to discuss the det Flere
Dear Hiring Manager, Greetings! Thanks for posting a project. I carefully read your requirements and i came to know that i am best freelancer you can work with. Kindly award me project and i will promise that i never Flere
Hi. i am individual full stack developer I read your description carefully and am interesting in your project. Best Quality! i have 4 years experience in laravel and codegniter i have 4 years experience in webd desig Flere
Dear Client, Upon checking your project, I am pretty sure I can produce high-quality and perfect result for yr project. I am very high skilled web and mobile developer with more than 5 years of rich experience in such Flere