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I want consultation on how to best automate my business' retention systems

(Automation) We have run several retention experiments that proved to be valid. They are quite effective and now that the business is growing we need to automate them because we can no longer run these systems manually

We have an online grocery app. We deliver groceries to customers' homes

We have 3 experiments that we want to automate:

1- Order Feedback:

After the customer receives her order, we send a WhatsApp message from our customer care number to her private number. The goal of this message is to get her feedback on her order.

2- Order Reminder:

After 7 days of the customer's last order, we send her a reminder to make an order. And this also is done manually through WhatsApp.

3- Gifts Messages:

Customers receive gifts in their first 4 orders. So, what we do is to send them a picture with a progress bar that indicates what gift they received today and that there is a gift awaiting them in their next order. This is being done manually through WhatsApp.

This was doable for one person in the last period, however as we are growing now and the average daily orders is increasing, this is not practical anymore.

Using WhatsApp as the channel for all the previously mentioned systems was very effective. We believe that part of it is because everyone has WhatsApp and is familiar with it. But we also believe it is about the conversational dynamic of that channel (a conversational channel provokes interaction from the customer).

Now, How might we automate all the 3 systems without sacrificing the Whatsapp benefits (Familiarity + conversational experience)?

Evner: Væksthacking, Process Automation, Customer Retention Marketing

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Om arbejdsgiveren:
( 11 bedømmelser ) Jeddah, Saudi Arabia

Projekt ID: #27940509

14 freelancere byder i gennemsnit $57/timen for dette job

(1 bedømmelse)
2.2
ranadeep1

HI employer, I have gone through your description and understand your requirement to automate the 3 process 1- Order Feedback, 2- Order Reminder, 3- Gifts Messages for which I can help. We can use whatsapp API linked Flere

$50 USD / time
(1 bedømmelse)
1.7
hameeddanish

Greetings, I am working in Website Development and Designing Domain from past 7+ years and fortunate enough to work on Enterprise level projects and off-shore companies on different products. Skills & Expertise: Flere

$75 USD / time
(0 bedømmelser)
0.0
tracygearth

I would do the work as need to implemented of experience gained and automation of exist and further creating new features. Now I believe in give more than take, so always contribution in any form create GREAT Results. Flere

$50 USD / time
(0 bedømmelser)
0.0
drkamlakantj

you can assign your work to me, i'm interested in your work.i have experience in marketing, i think i will be fit in your requirement

$56 USD / time
(0 bedømmelser)
0.0
kaustubhbawa123

Hello, I am Kaustubh B ,I am Google Cloud Certified Engineer Let's discuss point by point 1) Order Feedback --> customer receives her order we can invoke a pub sub topic which will send a whatsapp message and I had d Flere

$50 USD / time
(0 bedømmelser)
0.0
(0 bedømmelser)
0.0
soutSol

Hi, I have created many customised solution for whatsapp(You can check my profile for same). If you give me access on your API, I can create a whatsapp connector for you which will fulfil your requirement given above Flere

$50 USD / time
(0 bedømmelser)
0.0
jiteshdugar

Hello, Automation of business workflows really excites me and I have done some really good automations through WhatsApp APIs. I have done WhatsApp API Automations in the past. First, I would like to mention that to ac Flere

$60 USD / time
(0 bedømmelser)
0.0
(0 bedømmelser)
0.0
funnyhoney

I bring in innovative and out of the box solutions to the problems at hand, manage stakeholders, product ideation and take over the project from any difficultly level with minimum inputs and supervision. PMP certified Flere

$63 USD / time
(0 bedømmelser)
0.0
raghurithik981

Hi, I will do your qa task, Could you please assign me I have completed total of 14+ Years of experience in test automation & manual testing could you please review my below LinkedIn profile [login to view URL] Flere

$63 USD / time
(0 bedømmelser)
0.0
leohfernandez

Hi there, I'm pretty sure your task is doable with Whatsapp Business API, depending on how you handle your database. I've done similar integrations before; we would need to use additional software like a customer supp Flere

$50 USD / time
(0 bedømmelser)
0.0
sehrawala

Hi, Thanks for posting project. I believe that it's not a good idea to suggest something like that, until study properly with employees, customer, company etc. and this all possible to be inside company and monitor i Flere

$50 USD / time
(0 bedømmelser)
0.0