Back End (agents and Managers)
Multiple Agents and Managers (Agent just chat, manager can make assignations an see stats/logs)
Assignations (the managers can assign the chat to a Free Agent)
Agent Status (Bussy, Free and Offline)
The agent can Select the chat to start. (no assignment needed)
Auto change of status when the Agent start with a chat
Visual and Audio Alerts in Panel
One Agent for One costumer to chat (prevent two agents chat in the same customer window)
Predefined Responses (like… “Wait please I’m searching for your answer”)
Back End (varius)
Resume of every chat.
Automatic save the info of the costumer (name and email)
Embed Script to put customer chat window in wordpress or some page easily.
Show the Satate or country generated by iP*
Agents can create “Notes of Incident” to resume the problem or share the action to resolve. This is only a space like a little note with title, name/email of the customer, and description.
Back End (stats and reports)
List of Chats. Filter by: day / week / month / year / Agent
Track time of every chat.
Resume of chat
Info of the costumer
Agent of the chat
List of Country or state of chat comes (taked from ip)*
List of Costumers
Name and email
Chat - Front-end
Option to share or upload Screenshots/images
Slide Chat window, from side or bottom of the page.
Name of the Agent
Form when all the agents are offline.
Rate Chat 5 stars Greate!
Facebook Login Integration
Responsive (some framework like bootstrap will help) Nice handling from tablets (backend Not phone friendly necessary but chat box in the front end yes)
White Labeling (posibility to change logo and title windows or similar)
Modern Browser compatible (No ie6 or oldest browsers)