We have an existing helpdesk written in php/mysql. It is very straight forward but the client facing front end is clunky.
We would like to create a "wizard" for the front end. When a client starts the wizard it would proceed through 5 or 6 screens asking them questions to identify their problem.
We also require a backend administration to change the questions and wording of the questions.
Once the wizard is complete it would generate a ticket into our existing mysql database. About 10 fields would be populated.
I have no idea what the cost of something like this is. Please quote accordingly.
I am assuming some of you have done something similar before. Please be prepared to provide a sample to make sure it is what we are looking for.