Flash-based live support/conference solution - a mix of Adobe Breeze-like conferencing and Audio/Video live-support (like [url removed, login to view] or [url removed, login to view]).
Site visitors should see if support/training is available.
Operators should see visitors asking for support/browsing the site.
Entering the conference room should be configurable based on information required by the operators (e.g. name, email, password, etc).
Basic conference features (Flash / Flash Media Server / Flex):
Instant messaging (text chat)
Whiteboard (with free-hand drawings on blank sheet or existing image, recording and saving)
File uploading and sharing
Co-browsing or/and application sharing
Session recording with optional future publishing and replaying
Admin ([url removed, login to view], MS SQL)
Accounts and user management
Files and directories management
Operator/Presenter (Flash / Flash Media Server / Flex / [url removed, login to view] / MS SQL):
Create and manage conferences
Alert on waiting visitors
Invite or reject visitors
Upload files and conduct the sessions.
Event management and annowncement.