Resolve Meta Ad Aspect Error

₹600-1500 INR

Closed

Posted about 1 month ago

₹600-1500 INR

Paid on delivery

My 9:16 ecommerce video keeps getting kicked back by Meta Ads Manager with an “incorrect aspect-ratio” warning even though the file itself is compliant. The clip is an MP4, I have already tried exporting it at several resolutions, and the rejection still happens. I suspect something in the file format or encoding is tripping the checker, but I need fresh eyes on the entire chain—creative, placements, and account configuration—to uncover the real culprit. You would: • Inspect the MP4’s metadata, codecs, and any hidden padding that could confuse Meta’s validator. • Cross-check every ad-set setting (automatic placements, Reel eligibility, mobile feed, etc.) to confirm nothing forces a conflicting crop. • Verify that the account’s catalog and pixel events align with a vertical-video campaign so nothing else blocks approval. • Deliver a corrected upload that clears Meta review and starts spending without throttling. Acceptance will be simple: once the creative is live, fully approved, and delivering impressions on Facebook Reels and Instagram Stories, the job is complete. I’m only interested in someone who has already solved this exact headache before, so please reference a similar fix when you respond.

Project ID: 40503412

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6 freelancers are bidding on average ₹2,616 INR for this job

@AYOMIDE320

Meta aspect ratio errors are often caused by placement settings, export metadata, or hidden encoding issues rather than the visible video dimensions. I can audit the MP4 file, review your campaign and placement settings, and identify the exact conflict preventing approval. I've resolved similar cases where compliant 9:16 videos were being rejected due to encoding flags and placement mismatches. Can you share the video file and screenshots of the ad setup so I can pinpoint the issue quickly?

₹1,050 INR in 7 days

5.0

(1 review)

1.7

@dhritid1

Hey, I can fix this, this usually happens due to hidden padding or wrong SAR/DAR in export — even when it looks 9:16. I’ve fixed this before. One case: a 1080x1920 video kept getting rejected, turned out pixel aspect ratio + metadata was off. Re-exported properly + adjusted placements → approved instantly. I’ll check your file + ad settings and fix the exact issue (not guess).

₹600 INR in 10 days

0.0

(0 reviews)

0.0

@CivatiLLC

Hi, I can help you make this video feel clean, professional, and worth watching till the end. Most edits fail not because of poor effects, but because the pacing, structure, and viewer flow are not handled properly. For your project, I’d focus on keeping the edit sharp, removing dead space, improving the hook, and making the final output match the platform where it will be posted. At Civatî, we work on reels, shorts, YouTube videos, podcasts, ads, and brand content. We keep the editing style aligned with the purpose of the video, not just add random transitions or effects. Share the footage and any reference you like, and I’ll suggest the best edit direction before starting. Best, Civatî

₹1,499 INR in 2 days

0.0

(0 reviews)

0.0

@MitranL

Hello, I can help diagnose and resolve the Meta Ads aspect-ratio rejection issue. I've worked with Facebook and Instagram ad creatives where the video dimensions appeared correct, but Meta's review system flagged them due to export settings, hidden padding, scaling metadata, codec configuration, placement conflicts, or ad-set configuration issues. My approach will be: • Inspect the MP4 file metadata, codec settings, frame dimensions, pixel aspect ratio, and export profile. • Check for hidden padding, non-square pixels, rotation flags, and encoding issues that commonly trigger Meta validation errors. • Review campaign, ad set, and placement settings to identify conflicts between Reels, Stories, Feeds, and Automatic Placements. • Verify catalog, pixel, and campaign configuration to ensure compatibility with vertical-video delivery. • Re-export and provide a corrected version if needed. • Test and verify that the creative is approved and eligible for delivery. To get started, I'd like to review: 1. The MP4 file 2. Screenshot(s) of the exact Meta error 3. Current placement settings I can begin immediately and provide findings quickly. Looking forward to helping resolve this.

₹1,500 INR in 1 day