I need to configure the Meta account to enable connecting WhatsApp to Chatwoot via the CoEx API.

@mayr81

You have Chatwoot running on a VPS and you already have a Meta account plus a WhatsApp Business number; the remaining gap is getting the CoEx API configuration correct. I will help you wire WhatsApp into Chatwoot by: validating the Meta/WhatsApp Business setup (system user, permissions, webhook readiness), confirming the CoEx API key is generated and mapped to the right integration flow, then configuring the exact Chatwoot WhatsApp channel settings so messages and events sync reliably. I’ll also troubleshoot the common causes of failed connections, incorrect key scope, missing verification steps, webhook callbacks not reachable from your VPS, or mismatched phone/account IDs, and provide a clean, repeatable configuration you can re-enable anytime for customer support coverage.

@extreamcode

Hello, I can see the real blocker here isn’t Chatwoot itself , it’s the Meta/WhatsApp handoff and the CoEx API connection that’s stopping support from going live. I’ve set up and troubleshot VPS-hosted Chatwoot + WhatsApp integrations before, including Meta Business setup, API keys, webhooks, and account permission issues, so I can help you get this working cleanly. I’ll review your Meta/WhatsApp Business configuration, verify the CoEx API details, and trace why the WhatsApp channel failed to connect in Chatwoot. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. Best regards, Asad

@sagarwal3005

Connecting your WhatsApp Business account to Chatwoot via the CoEx API for customer support is crucial for streamlining communication. I can assist you with the integration process, ensuring that the CoEx API key is correctly set up to facilitate seamless interaction between WhatsApp and Chatwoot. My skills in API integrations and chatbot development, particularly with messaging platforms, will enable me to configure this connection effectively. I have a 4.9-star rating across 200 client reviews and have completed 220 projects, which showcases my reliability in delivering quality solutions. What specific challenges did you encounter while attempting the initial connection?

@ranjika08

Hi, I can help you complete the Meta + WhatsApp + Chatwoot connection and troubleshoot why the current setup is failing. Since Chatwoot is already installed on your VPS, I would focus on the Meta app/business settings, WhatsApp Business linking, CoEx API side, and the final inbox connection for customer support. I have handled similar setup and issue-fixing tasks before, so I can work through it methodically and keep the process simple for you. If you want, I can start by reviewing where the connection is breaking and fix it from there.