We are managing a call center customer service team.
Looking forward to manage the individual performance of the customer service with a KPI report .
1. Looking for a specialist to give us a proposal what are those key elements (with details explanatory why should apply this, how it does help) or any kind of moral and indicator that standard apply across to the KPI that would well manage the performance of respective customer service team
2. What should be the best incentive payout proposal to the customer service by monthly basis ( please provide 2-3 payout option that would be able to motivate the team to effectively work with company)
3. An excel report with % formula that should be automatically calculate for those elements that mentioned in point #1 after the required data being enter.
So by having your advice and proposal, we would be able to execute this incentive bonus to motivate the team to work for the best performance result. The objective is to motivate and measure the team to serve the customer best.
Currently, the Customer service team is not performing, and being complaint by the client that no pro-active and lack of product knowledge. The queries not being well answer and resolve.
12 freelancere byder i gennemsnit $153 på dette job
I amworking for a service desk to manage and publish KPI reports on a daily basis. Relevant Skills and Experience I am excel and sql expert with the required service desk knowledge to publish Kpi reports.
I am a chartered accountant and a performance management tutor. I believe I have the skills and expertise knowledge to help motivate your team there by increasing customers satisfaction