Description: Customer Service Representative
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
36 freelancers are bidding on average $10/hour for this job
Hello, hire me for this project and I will follow all instructions and guidelines and also work hard and smart to keep the customers and provide them with neccessary and required information and assistance.
Hi, We are located in the Philippines and we cater customer support and sales [url removed, login to view] can visit our website at [url removed, login to view] You can always contact me via our website. BLESSY FAJARDO
Hi, I have 7 years of customer service experience and this includes emails, chats, and phone. I can multitask and I'm great handling customers. Hope you'll give me a try.