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I need a retention marketing expert for a D2C brand, focusing on personalized content. Key Requirements: - Primary Channels: Email, SMS, and Social Media - Strategy: Implement personalized content to enhance customer retention Ideal Skills and Experience: - Proven experience in retention marketing, especially in D2C - Expertise in crafting personalized content across multiple channels - Strong understanding of customer behavior and data analytics - Ability to work quickly and efficiently to meet ASAP deadline I'm looking for someone who can start immediately and deliver impactful results.
Project ID: 40610320
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Retention isn't more emails, it's the right message to the right cohort at the right moment. For a D2C brand that starts with segmenting by behaviour, then personalising per segment across email, SMS, and social. Here's the flow I'd stand up fast: Segment first: I split your customers by behaviour, first-time vs repeat, recent vs lapsing, high vs low value, so every message speaks to where that person actually is, instead of one blast to everyone. Personalised journeys per channel: post-purchase and replenishment nudges, a win-back path for lapsing buyers, and VIP treatment for your best customers, with copy and creative that feels personal on email, SMS, and social rather than generic. Data-driven, not guesswork: I track repeat-purchase rate, revenue per segment, and retention over time, so we double down on what actually drives repeat sales and cut what doesn't. This is my daily lane. I run growth and lifecycle tooling for my own work, Klaviyo and Mailchimp-style flows plus deliverability, so this is a working system for me, not theory. I can start immediately on your ASAP timeline. Which channels are already live for you, email, SMS, or both, and roughly how big is the customer base? Tell me your product category and I'll map the first personalised flow this week.
₹28,000 INR in 3 days
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15 freelancers are bidding on average ₹23,428 INR for this job

Hi, I'd love to help build a retention marketing strategy that increases repeat purchases and long-term customer value for your D2C brand. With 4+ years of experience in email marketing, customer retention, and content strategy, I create personalized campaigns that keep customers engaged across every touchpoint. Here's how I'll approach your project: → Audit your existing customer journey and retention channels. → Segment customers based on behavior, purchase history, and engagement. → Create personalized email, SMS, and social media campaigns for welcome flows, abandoned carts, post-purchase, win-back, and repeat purchase journeys. → Write engaging, conversion-focused content tailored to each customer segment. → Analyse retention metrics including repeat purchase rate, customer lifetime value, open rate, CTR, and conversion rate to continuously improve performance. → Recommend automation workflows that save time while increasing customer engagement. I work with data-driven strategies to ensure every campaign is personalized, measurable, and focused on improving customer retention and revenue. I can start immediately and deliver results quickly while providing regular performance updates and optimization recommendations. Thanks, Ajay Parihar Retention Marketing | Email Marketing | Content Strategy | SEO & GEO Specialist
₹17,000 INR in 30 days
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You want a retention marketing expert for a D2C brand to drive repeat purchases through Email, SMS, and Social with personalized content tailored to customer behavior. I have shipped retention flows for a D2C retailer in the same category, where segmented email + SMS sequences lifted repeat-purchase rate from a single baseline within 8 weeks. Question: which product line or SKU cohort are you anchoring the first retention cycle around (subscription box, hero SKU, or new launch), and is your ESP already instrumented with event-based segments or do we need to set up the behavioral triggers from scratch? Plan: 1. Customer-lifecycle audit — pull 90 days of purchase/email/SMS data, segment by LTV, churn risk, and engagement tier, deliver a one-page opportunity map. 2. Channel-specific content build — 4-email welcome/activation series, 2 SMS re-engagement sequences, and 6 social posts per cohort, all personalized with merge tokens and conditional blocks. 3. Personalization engine — wire behavioral triggers (browse-abandon, post-purchase, replenishment) in your ESP + SMS tool, with frequency caps and exclusion rules to prevent fatigue. 4. Reporting — weekly dashboard with retention KPIs (repeat-purchase rate, email revenue, SMS opt-out rate, social engagement). Milestones: 30% on audit + opportunity map, 40% on channel content build, 30% on live triggers + dashboard. Happy to start with a small first batch (one welcome flow + one trigger) to confirm fit before the rest.
₹19,500 INR in 10 days
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Hello, I would love to help you improve customer retention for your D2D brand through data driven personalized marketing. I can develop and execute retention strategies across Email, SMS, and Social Media, creating personalized campaigns that increase repeat purchases, customer engagement, and lifetime value. By analyzing customer behaviour and segmentation, I'll ensure the right message reaches to right audience at the right time. I can start immediately , communicate regularly , and focus on delivering measurable results within your timeline. I look forward to discussing your brand and helping you build stronger customer loyalty.
₹25,000 INR in 6 days
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Most retention marketing fails because it treats every customer the same one generic email flow, one blanket SMS sequence, regardless of where someone actually is in their relationship with the brand. Personalization that actually works starts with segmentation first: new customers, repeat buyers, and lapsed customers all need fundamentally different messages, not the same content with their name swapped in. The highest-leverage move for a D2C brand specifically is usually the post purchase window the first 30-60 days after someone buys is when they either become a repeat customer or quietly churn, and that's where personalized email/SMS sequences (based on what they bought, not just that they bought something) tend to move the needle fastest. Social retention plays a supporting role here retargeting and community content that keeps the brand visible between purchases rather than carrying the retention load alone. Given the ASAP timeline, what does the current setup look like is there an existing email/SMS platform and customer data already in place, or is this starting from scratch?
₹25,000 INR in 7 days
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**Proposal – D2C Retention Marketing Specialist** Hello, I am excited to apply for your **D2C Retention Marketing Specialist** project. I understand that customer retention is just as important as customer acquisition, and I am committed to helping you increase repeat purchases, customer engagement, and lifetime value. I can assist with: * Customer retention and re-engagement strategies * Email and SMS marketing campaigns * Customer segmentation and personalized communication * Campaign performance tracking and reporting * Data analysis to improve retention rates * CRM and customer database management I am detail-oriented, organized, and focused on delivering measurable results. I communicate clearly, meet deadlines, and can quickly adapt to your brand's goals and workflow. I am available to start immediately and would be happy to discuss your retention objectives and how I can contribute to your business growth. Thank you for your time and consideration. **Best Regards,** Bipul Kumar
₹25,000 INR in 7 days
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Hello, I am interested in working on your D2C retention marketing project. While I am building my professional experience in retention marketing, I have a good understanding of email marketing, content writing, social media, and AI tools that help create personalized customer communication. I am a quick learner, detail-oriented, and committed to delivering high-quality work on time. I can assist with creating engaging email and SMS content, organizing marketing tasks, and supporting your retention campaigns according to your requirements. I am available to start immediately and will communicate regularly to ensure the project runs smoothly. I would appreciate the opportunity to contribute to your team and prove my skills. Thank you for your time and consideration. I look forward to hearing from you.
₹25,000 INR in 7 days
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Hello, Your requirement goes beyond sending emails or SMS—it requires building a retention system that keeps customers engaged and increases lifetime value. That's exactly where Startup Assist can help. We'll work with you to create a personalized retention strategy across Email, SMS, and Social Media, ensuring every customer receives relevant communication based on their behavior and stage in the buying journey. What we'll deliver: • Customer retention strategy tailored to your D2C brand • Personalized messaging framework for Email, SMS & Social Media • Customer segmentation recommendations • Automated follow-up and re-engagement workflows • Content ideas to improve repeat purchases and loyalty • Performance tracking with actionable optimization recommendations Our approach is data-driven and focused on creating meaningful customer experiences that strengthen relationships and maximize retention. Every strategy will be practical, easy to implement, and aligned with your brand goals. We understand the urgency of your project and are ready to start immediately. Our goal is to help you build a scalable retention system that delivers measurable, long-term results. Looking forward to working with you. Best Regards, Shashank Tripathi Founder & CEO | Startup Assist
₹25,000 INR in 7 days
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Personalized content that genuinely resonates often hinges on deeply understanding customer behavior patterns, which I'd dig into first. Leveraging this data, we can craft compelling messaging across email, SMS, and social channels to boost retention. Retention marketing is what I do regularly, and I know how to turn insights into action fast. I'm ready to get started right away and focus on delivering those results quickly. What current strategies have you tried so far, and is there any one channel you see as your biggest opportunity?
₹20,000 INR in 7 days
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Hi — for D2C Retention Marketing Specialist, I would propose a fixed first retention sprint: segment the customer base, map lifecycle gaps, build a small set of personalized email/SMS flows with consent safeguards, define social retargeting handoffs, and deliver a measurement dashboard; confirm platform, list size, and exact flow count before pricing rather than promising a vague full build. My first milestone would be: - audit the current baseline, consent boundaries, tracking, and measurable target - deliver the highest-impact bounded campaign or technical fix first - validate links, events, audiences, attribution, and rendering before launch - provide an evidence report with next actions and no guaranteed outcome claims I will keep all work inside the agreed scope and start only after the milestone is funded. Question: Which channel, baseline metric, and conversion event should define the first milestone?
₹23,315 INR in 3 days
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Hello, I'd love to help you improve customer retention for your D2C brand through personalised marketing across Email, SMS, and Social Media. I can assist with: - Creating personalised retention campaigns based on customer behaviour - Email and SMS campaign planning and content - Social media engagement strategies to increase repeat purchases - Customer segmentation and targeted messaging - Performance tracking and optimisation for better retention I understand the importance of acting quickly and can start immediately. I'm committed to delivering high-quality work, clear communication, and measurable results within your timeline. I look forward to discussing your goals and how I can help grow customer loyalty. Thank you for your consideration.
₹25,000 INR in 5 days
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Eluru, India
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