I am having a problem which is so beyond frustrating I cannot explain or at least I will try. I have tried to get into my hotmail account to no avail until recently I remembered my password. Now when I login I get a It looks like someone else might be using your account
To help you—and only you—get back into @[url removed, login to view], we need to verify that it's yours.
I know my password but have been fighting with MICROSOFT to get them to open my account up since I cannot remember 10% of all my security questions when I signed up 15 years ago. here is what they are recommending but I am hoping someone may be able to help me if there is a work around? Please if you feel you can help please let me know as I am desperate to get into the account. Thanks
From: Escalation Agent
We really sense how important it is for you to recover your Microsoft account and we have the same goal for you. Rest assured that we are doing our best to help you.
We understand you want us to contact you over the phone, but let us inform you that the phone support is not an option as of the moment. We currently offer forum, chat and secured email support to cater all our customers all over the world. Since you have mentioned that your security proof (phone number) is no longer available, the best way to recover the account is through account recovery. We truly appreciate your effort in submitting an account recovery form and we still encourage you to submit again and this time let's be positive that you will pass. If you cannot provide the emails you've sent, please provide in the account recovery form the following information (profile information, answer to the security question, other passwords you've used, credit card information - if applicable and in submitting an account recovery form, please use the computer or device that you have used before in accessing your account so the system will detect the right IP address). You may copy and paste this link to your browser's address bar. [url removed, login to view]
After you have a passed account recovery result, please check all folders of the alternate email address that you've used in account recovery and find the password reset link to reset your password. Please don't click on the password reset link, you may copy and paste it to your browser's address bar to make sure it will work. Please use the password reset link within 3 days because it will expire after such period and you can only use it only once.
With our combined effort, you will soon recover your Microsoft account.
If you need any clarification, please don't hesitate to let us know.
10 freelancers are bidding on average $95 for this job
Hello! I think I can help you. For this I will need all the data from your hotmail account, eg email, password, date of birth ... If all goes well just change your password and continue using the account.
Hi, i think that we can manage to regain access to your account. I have the skills needed to complete the job. I would like to have more information about the problem.
I have an expert level Experience on such issues and this is mainly happened due to Outlook changes and win 8 as well as old hotmail has been changed to [url removed, login to view] and connected to the cloud as well