Sales force/Veeva CRM Support/operational manager with 10-12 yrs of experience - Poland-Full time.

@Appworldz

Hi, I’m Sahanaj. I’ve managed enterprise application operations where the real job isn’t closing tickets—it’s preventing the same incident from coming back next month. I can own incident/request management, SLA governance, KPI reviews, change & release readiness, vendor coordination, RACI/runbooks and continuous improvement across Salesforce/Veeva, CRM, e-commerce and marketing platforms. I’m comfortable translating operational data into actions and keeping business stakeholders informed without creating noise. For this senior engagement, I’d propose $40–50/hr. I can start immediately and establish governance, priorities and measurable operational improvements from week one.

@cyberpower65

With over a decade of experience in the industry, I have developed an in-depth understanding of CRM and have hands-on familiarity with tools like Salesforce and Veeva. Your project requires an expert who can ensure smooth operational management and I believe my proficiency in CRM systems, alongside my ability to think from both the developer and the end-user's perspective, make me an excellent fit for this role. My track record includes successful completion of projects that necessitated active coordination with different teams and stakeholders. This aligns perfectly with your requirement of incident management and service-request coordination which demands effective communication. My commitment to clear, direct communication without any technical jargon is something you can rely on for regular updates and seamless information transfer.

@asait1192

Hello, I bring 12+ years of operations management experience across CRM ecosystems (Salesforce, Veeva), e-commerce platforms, and marketing tech stacks. I have hands-on expertise in incident management, ITSM/ticketing workflows, SLA governance, RACI matrix design, and change/release management to ensure smooth dev-to-prod deployments. I can start on-site in Poland for the initial two months and transition to remote thereafter. My approach focuses on measurable KPI tracking, clean documentation, vendor coordination, and continuous improvement to reduce recurring incidents. I'd welcome a call to discuss your current ITSM tooling and CRM integration landscape in more detail.

@akashc338

Hi, This role fits well — incident/service ownership plus CRM depth across e-commerce, CRM, and MarTech is core to what we do at Keonos, a Salesforce consulting partner with 14+ years delivering across 400+ clients in UK, US, Europe. For this engagement, I'd bring in a senior architect with 14+ years in Salesforce — Sales Cloud, Service Cloud, Field Service, B2B Commerce, Salesforce Industries — including hands-on work with payment gateways, order management, and billing in live production environments. How we'd approach your priorities: Incidents/service requests — stand up triage tiers, escalation paths, and stakeholder cadence in week one so nothing sits unowned; first two weeks on-site mapping current ticket flow to close SLA gaps early. Governance — runbooks, RACI, handover packs treated as living docs, validated during real incidents, not shelved after signoff. Change/release readiness — dev-to-prod experience using Copado, Git, Jira across Salesforce Industries/CPQ deployments, with gates to catch issues before production. Vendor coordination & CI — every recurring incident tied to a root-cause log feeding governance reviews, not just a dashboard. Salesforce is our core strength; happy to ramp on Veeva specifics as needed. Comfortable starting on-site in Poland for the two-month stabilization period, transitioning remote after. Would welcome a call to walk through our incident-triage and governance approach. Best, Keonos

@PrateekP3003

With over a decade of experience in full-stack development, I have honed my proficiency in CRM to an expert level, including the specific platforms you mentioned - Salesforce and Veeva CRM. Additionally, my AI/ML background allows me to turn complex metrics into actionable insights that result in concrete improvements. Working with me would mean more than just managing incidents and requests; it would be about building a robust operational system that resonates with your goals. I am well-versed in running service reviews, monitoring KPIs, and implementing necessary corrective actions. Importantly, I prioritize clean documentation for seamless handovers - ensuring all stakeholders not only understand but are comfortable with the operation. My commitment to fostering effective communication would ensure that every team member is on board regarding any developments or necessary improvements. This coupled with my proficiency in coordination and working with vendors, guarantees a streamlined deployment without surprises. Success for me is directly tied to the measurable improvement of my clients' operations, and I see no reason why your project would be an exception. As we build bulletproof operations together, I assure you of a conscientious work ethic, proactive mindset and a deep commitment towards driving continuous improvement to not just meet agreed SLAs but surpass them. Let's start!