Cross-Platform Desktop Support Expert

@ZohaibRoy

⭐⭐⭐⭐⭐ Reliable Desktop Support Engineer for Windows & macOS Environments ❇️ Hi My Friend, I hope you are doing well. I've reviewed your project requirements and noticed you're looking for a reliable desktop support engineer. You have no need to look any further; Zohaib is here to help you! My team has successfully completed 50+ similar projects in desktop support. I will efficiently handle imaging laptops with SCCM/MDT, manage tickets in ServiceNow, and resolve issues quickly to keep users online. ➡️ Why Me? I can easily do your desktop support tasks as I have 3 years of experience in Windows and macOS troubleshooting, imaging, and user support. My expertise includes Active Directory management, Microsoft 365 support, and VPN troubleshooting. Additionally, I have a strong grip on ITIL processes, ensuring we address incidents and problems effectively. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. I look forward to discussing this with you in our chat. ➡️ Skills & Experience: ✅ Windows 10/11 Support ✅ macOS Support ✅ SCCM Imaging ✅ MDT Deployment ✅ Microsoft Intune ✅ ServiceNow Ticketing ✅ Active Directory ✅ Microsoft 365 Suite ✅ VPN Troubleshooting ✅ Wi-Fi & LAN Support ✅ User Account Management ✅ ITIL Awareness Waiting for your response! Best Regards, Zohaib

@mnomanrajput

As a skilled and adaptable IT professional, I'd like to offer you my 10+ years of experience in the industry, which includes an in-depth understanding of Windows desktop and server environments. I hold relevant certifications such as Cisco CCNA & CCNP, MCSA 2012, and have received Microsoft Server Virtualization and Hyper-V trainings. Regardless of whether it's troubleshooting LAN port issues or resolving Microsoft 365 suite glitches, count on me to tackle the challenge effectively. Not only have I managed network administration and security infrastructures for a range of enterprises, but I also have a solid grasp of ITIL processes - the very language the job needs. My familiarity with ServiceNow will allow me to document solutions comprehensively for future reference. On top of that, my understandable communication skills will ensure smooth interactions when working directly with end-users. As a bonus, I bring vast experience in managing Windows OS for both client() and serer(), lending me an extra edge to navigate their complexities. Importantly, you can expect a calm demeanor from me when presented with challenging situations so that timely and accurate solutions are provided without any unnecessary escalation or delays. Transparently documenting fixes is another habit that has served both my teams and clients well in the past. This breadth of expertise makes me not just capable but eager to take on your project -- let's discuss how I can best serve your needs!

@Appworldz

Hi, I’m Sahanaj. I can provide a dependable desktop support engineer comfortable across Windows 10/11, macOS, Intune/Autopilot, SCCM/MDT, Active Directory and Microsoft 365. The important part here isn’t just knowing the tools—it’s being calm when a user says “everything stopped working.” I’ll handle incidents across Outlook, Teams, VPN, Wi-Fi/LAN, account unlocks and device provisioning, while documenting cleanly in ServiceNow and following ITIL practices. Engagement: Full-time/on-site Monthly cost: $3000 USD Availability: Immediate I can provide a resource who is customer-facing, hands-on and productive without lengthy ramp-up.

@Aaleen110

The hardest part of this job is balancing SCCM/MDT imaging with Intune/Autopilot, so I would set up two distinct deployment rings in Autopilot, one for new builds and one for re-imaging, then use SCCM for the more traditional MDT builds that need specific hardware drivers it handles better. I would manage tickets using ServiceNow, prioritizing based on impact and urgency, and handle Active Directory account unlocks and password resets with PowerShell scripts for speed, also for the Microsoft 365 suite issues like Outlook and Teams, I’d use the same scripting approach for common fixes. What this brief leaves underspecified is the exact ratio of Windows to macOS support needed daily, so I would assume a 60/40 split favoring Windows until you tell me otherwise. The one question I have is about the VPN solution used, and if it's a custom build or a standard enterprise package, so I can prepare specific troubleshooting steps. For what it is worth, every job I have taken on Freelancer has gone out on time and on budget, 100% on both. I need the current ServiceNow instance URL to start. Once I have that, I will send back a proposed initial setup for the Autopilot deployment rings.

@venplura

Hi there! Quick question: are you looking for someone who can also handle hardware diagnostics and device repairs, or is this purely software and connectivity troubleshooting? Regardless, this is definitely something that I feel confident delivering on, given my past experience. I would love to discuss your project further! Looking forward hearing from you. kind regards, Corné