Contact Center is a very important touch point for customer service. Customers interact with the contact center for a variety of services fulfillment, information about products and services, complaints, feedback, and interactions. For enhancing the contact center service levels, the customer interactions need to be analyzed and need to be mapped with customer satisfaction. Banks want to automate the process with use of AI based techniques to measure and monitor various KPIs such as call data quality, customer sentiment, Call Hygiene, customer satisfaction etc.
Convert speech recordings into text for various Indian Languages
Call recordings with mixed languages such as Hindi + English, English + Marathi, etc.
Provide sentiment analysis from the call center recordings
Centralized dashboard for Bank to understand different KPIs for customer satisfaction
Provide better analytics on the call center queries and questions
Accuracy from voice to text, vocabulary and detect Indian languages
Realtime centralized dashboard
10 freelancere byder i gennemsnit ₹2650/timen for dette job
Hi, I can convert speech recordings into text for Hindi, English and Punjabi languages. I am an experienced transcriber and I can do one sample task also. Please message me.
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