Who we are:
We are both an online/bricks and mortar shop, selling used second hand items in the uk through ebay/gumtree. At the moment the core of our business is iPhones, samsungs and apple watches.
We are looking for someone to join the team and help us with customer emails, phone calls, customer returns and also researching new products to sell. There’s three of us based here working out of the office, but we are looking to outsource jobs which can be done remotely for a more cost effective price. This allows us to scale up our business while taking less risk.
-Customer emails will involve responding to queries about products we are selling/have sold. Generally, this will be about postage, when will it be shipped, questions about the accessories a certain product comes with, etc.
-Phone calls: these will be from prospective customers interested in viewing a phone. You’ll need to agree on a time, and book them in for a viewing.
-Customer returns: we source our phones that we sell directly from the end user. Quite frequently someone will send us a phone not as described. This involves communicating with the customer to resolve any number of issues, the most frequent are; an icloud left on the device, the device not being unlocked to any network, chasing up why the device hasn’t arrived.
-Researching products to sell: We use the average price of sold auctions on ebay as a way to measure the current average price of a product. We filter the price based on key features such as the model, network, memory, and condition. We also use bidvoy in conjuction with this; bidvoy analyses all the auctions on ebay over a certain period of time to give a rough idea to.
We will provide the prequisite training to help carry out all the tasks.
Working Hours & Pay:
-We are looking for 1 – 2 people to fill this role for a total of 70 – 80 hours per week. Working hours would vary between 7am – 11.30pm, Monday – Sunday.
-The start would be immediate.
-We are looking to pay upto $5 an hour depending on previous work experience.
What we’d like from you:
-please send over any previous relevant experience you’ve had; educational and/or work.
-a strong grasp of the English language; when communicating with potential clients over the phone/through written exchanges, it’s important to be able to convery youself clearly, and have a good understanding of what they mean.
-following the process: it’s important to be able to follow the instructions laid out to ensure accurate information is gained, especially when finding out the selling price of an item. Otherwise we’ll buy stuff that we’ll struggle to sell on.
I look forward to hearing from you