his position will assist customers with policy benefits, inform applicants/customers of underwriting process times, and acts as the primary point of contact between applicants/customers and health insurance carriers. This person will be responsible for maintaining the highest level of customer service with eHealthInsurance customers and carrier partners while consistently meeting and/or exceeding monthly performance expectations. Thorough documentation in back office with each contact is a requirement.
ESSENTIAL JOB FUNCTIONS:
Assist inbound customer calls in a high-volume call center environment including but not limited to helping customers navigate the website, understand and explain the application process, and helping customers understand how eHealthInsurance can benefit them.
Cross Selling ancillary products such as dental insurance and short-term insurance with a monthly goal.
Providing Stellar Customer Service to each individual that calls into the Customer Care team.