Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
3 freelancere byder i gennemsnit $18/time for dette job
I will help you to grow your organization. I will work as caller representative. but tou will have to tell me about your services. we can discuss further details in chat. waiting for your response. cheers!
Hello, First let me introduce myself I am Sharmaine Bolante.I work in BPO industry for 4 years and have a good performance rate based on exceeding customer experience. I got awards for being a top cs