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Web Hosting Company Seeking to Hire Customer Satisfaction Specialist (6 Hrs Per Day /5 Days Per Week)

We are looking to add to our customer service team. We are a small company so we are cost-sensitive, however there is plenty of potential for growth as we are growing rapidly, and plenty of work to keep you busy and learning new things everyday. Please keep in mind when compiling your proposal that because we are a small company who is working hard to grow and expand, we are cost-sensitive for the time being... BUT there will always be opportunity to expand and grow with us down the road. We keep all of our staff members for a long-term basis, some staff have even been with us for 6+ years and counting. We are seeking a candidate who is interested in working and growing with us in the long-term, not just the short term. That said, our initial starting budget for this role is budgeted at $300 per month currently, however requests for pay increases will be eligible after being with the company for 6 months. There will be future growth opportunities, and unlimited potential and most importantly a very rewarding job.

We are seeking someone preferably from the Ukraine or Philippines (but we will consider applicants from anywhere in the world as long as you can type fluent English, and also understand American slang language and idioms) who is willing to work for us as a customer satisfaction specialist. Someone in this role helps ensure we are staying in touch with our clients, and that all clients are satisfied with the services we are providing.

We are a web hosting company providing shared hosting, reseller hosting, VPS hosting and dedicated server solutions. Applicants with previous experience in this particular field is strongly preferred but not required -- as only a basic understanding is required for this role.

What this role entails of is you will be contacting our client base via e-mail, personally reviewing their account/file with us and custom tailoring an email to them, following up with them to see how things are going, if there is anything else we can help them out with, etc. Basically the goal is to make sure our clients are happy with the service we're providing, and if they're not, you will need to find out details of the issue, and forward the issue to our technical staff to help resolve.

Here are some requirements for the role:

- Previous customer service experience is required

- Previous web hosting industry experience is preferred but not required

- Must be able to work only for us during a 6 hours per day/5 days a week shift - and clock in during those working hours using our time management system called Time Doctor

- Must be able to type, and think quickly to be able to send many emails out per day

- Must be able to understand American "slang" and idioms to be able to "type in customer's voice" so to speak.

- Must be able to write emails with the "personal touch" factor (so clients can realize it is not an automated contact)

If this sounds like you, then please write your proposal :) Look forward to working with you!

** Please DO NOT apply for this job if you do not intend on staying on the job for a while. We are seeking candidates interested in a long-term career path with the company. Some staff have been with our company for 6+ years, and counting! **

Evner: Customer Experience, Customer Retention, Kundeservice, Kundeservice

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Om arbejdsgiveren:
( 1 bedømmelse ) los angeles, United States

Projekt ID: #19321495

23 freelancere byder i gennemsnit $410 på dette job

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with Web Hosting Company Seeking to Hire Customer Satisfaction Specialist because it Flere

$794 USD in 10 dage
(29 bedømmelser)
7.7
itsmugunthan

Hi there! I am an experienced virtual assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well-established US and European companies and I'd love to provide you wit Flere

$300 USD in 10 dage
(41 bedømmelser)
6.6
Shah101

Hello how are you I have read your description and interested in joining your team and company. I have conversational English and well versed in all customer queries. If you have any questions please let me Flere

$400 USD in 30 dage
(134 bedømmelser)
6.5
VOTIKO

Hi We are expert in customer support and we can help you with best customer support on email / chat and phone. we will help you to grow your web hosting business and customer satisfaction ratio. Votiko is establ Flere

$250 USD in 10 dage
(3 bedømmelser)
4.5
bhosale21sachin

Hello, I am interested in this project. I am a full-time freelancer worked in data entry (speed 60 wpm), customer support, and web research tasks. I found your project is in-line with my experience and hence I woul Flere

$300 USD in 22 dage
(3 bedømmelser)
3.4
kofogt

Hello, Take a look at my reviews and my profile. I focus mainly on customer satisfaction. I am an expert when it comes to managing problems and keeping the customer happy. I understand you are a small company and you Flere

$300 USD in 20 dage
(2 bedømmelser)
3.4
Aishoo15

Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 4 years experienced Virtual Assistant & Customer Agent I have been working for years as Flere

$300 USD på 1 dag
(2 bedømmelser)
2.1
Bhawnakul9

Hi, I have got your job posting on Web Hosting Company Seeking to Hire Customer Satisfaction Specialist (6 Hrs Per Day /5 Days Per Week). According to your job description, you need a fast one for helping you in your Flere

$400 USD in 10 dage
(1 bedømmelse)
1.8
nsahotra

Dear Re: Freelance VA position Please accept this as my application for the position of freelance VA with Peace, Love & Tambourines. From this year, I have been building my online presence to work independently. Look Flere

$334 USD in 28 dage
(0 bedømmelser)
0.0
AryaNYoung

Hello There, I am Nikeisha Young an English native who is quite passionate about customers and always making sure that they receive good quality service at all times. I believe that I am best suited for this position a Flere

$333 USD in 30 dage
(0 bedømmelser)
0.0
rmscott114

Hello, I am based in the US and 'can type fluent English, and also understand American slang language and idioms'. I would love an opportunity to interview for this position since it seems like one I would be well fit Flere

$300 USD in 0 dage
(0 bedømmelser)
0.0
yusufsamy

first of all you have written an amazing job description so let me write a very detailed cover letter first i'm business administration student i have studied finance , accounting , a bit of marketing and macro\mic Flere

$300 USD in 10 dage
(0 bedømmelser)
0.0
funnyhoney

PMP certified IT project manager, MBA with over 15 years of project management experience in client facing roles and CRM with Agile, Scrum and Jira, Slack, Zoho Sprints, Trello etc.. Brain Bench certified Analyst and Flere

$1111 USD in 30 dage
(0 bedømmelser)
0.0
Rumairashraf

Hi there! I can do this job. I already did that type of work. I will do your work with full responsibility and deliver in time. I will do my work with 99% accuracy.

$250 USD in 3 dage
(0 bedømmelser)
0.0
Gauravsingh9828

Hi I have 5 years of experience as a system admin and can provide you full support to your customer. I can start work right away. I can manage and provide support to your customer regarding server. Regards

$400 USD in 30 dage
(0 bedømmelser)
0.0
sanoj91

Hello there, I read your proposal and I'm interested in your project. The budget, $300 per month is totally fine with me and I'm interested to learn new things. I have previous work experience as a Virtual Assistant f Flere

$300 USD in 30 dage
(0 bedømmelser)
0.0
datozazadze11

Hello, My Name is Davit Zazadze, I have Master`s Degree in Business Administration and Management, i think my experience and knowledge will be helpful to you and your business, i am well experienced data analyst and Flere

$250 USD in 30 dage
(0 bedømmelser)
0.0
nktmfreelancer

Hi I will be happy to help you with your project with 8 year's experience in inbound and Outbound customer service and Chat / Email operations. I've worked with Convergys BPO US based MNC. I've worked with Singapore Flere

$300 USD in 30 dage
(0 bedømmelser)
0.0
vinnyda87

Hi, I can very well work for your profile with utmost accuracy and have a humane touch. I understand the likes and dislikes of the customers and also understand how to praise them and check their patience level. You wi Flere

$611 USD in 30 dage
(1 bedømmelse)
0.0
dynamitewebsol

Hello, I read your requirements and understand very-well and ready to start work from now. Thank you

$500 USD in 30 dage
(0 bedømmelser)
0.0