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Thai Client Support Executive Wanted!

You will serve as the voice of the company, and help our Thai customers and partners around the globe to resolve and reduce issues they might potentially face with our products and services. As our point person, you will be counted upon to manage day-to-day issues without constant feedback and guidance.

The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.

You will:

● Resolve complex customer care issues through careful investigation and in keeping with

existing policies and procedures

● Communicate solutions to customer issues in a clear, concise, friendly, and timely

manner

● Respond to customer enquiries by phone, email, social media, and live chat daily

● Process applications and customer documentation according to relevant policies and

regulations

● File records and documents of customer interactions according to existing guidelines

● Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base

● Collaborate with members of our IT team to identify new ways to improve our products and services for customers

● Be part of a rotating shift schedule, alternating with Customer Support team members around the world

● Attend events and seminars organised by our affiliates

To excel in this role, you must have:

● Excellent English and Thai proficiency, both oral and written

● Experience in a marketing role is a plus

● Proven track record of proactive problem-solving

● Experience as a customer relationship manager in the banking/finance sector

● Experience working with affiliates and payment agents (digital currency exchanges)

● A university degree in marketing or computer science is a plus

Remuneration and location

This is a full-time telecommute position with a competitive hourly rate. You’ll be based remotely

with fixed working hours.

Evner: Kundeservice, Telefon Support, Thailandsk

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Om arbejdsgiveren:
( 0 bedømmelser ) Petaling Jaya, Malaysia

Projekt ID: #18994196

9 freelancere byder i gennemsnit $12/time for dette job

yourvirtualworld

My team is currently providing customer support to some clients in Bangkok for more than 3 years now. I believe that my more than 8 years of experience in the outsourcing industry doing project management and custom Flere

$12 USD / time
(0 bedømmelser)
0.0
jaliah09

I am s very hard worker

$12 USD / time
(0 bedømmelser)
0.0
NarisaraSimchan

Dear Sir/Madam, I am writing to apply for the position of Thai client support executive. My name is Narisara Simchan. I am currently working as a manager/owner of my own guesthouse business. I am looking for a cha Flere

$13 USD / time
(0 bedømmelser)
0.0
mmicheledemeo

I am an experienced customer service manager. I can offer best quality and top global company references. I can work on multilanguage and 24/7 if needed. Every Language is native speaking. Please contact me for more Flere

$13 USD / time
(0 bedømmelser)
0.0
Sirikul

Hello! I'm interested in your project. You can call me Claire. ✔️A native Thai speaker with 6 years of experience speaking English daily as part of my study, and various jobs. ✔️I can translate anything from Flere

$12 USD / time
(2 bedømmelser)
0.0
Jesus33

Tengo mucho conocimiento tengo ya 2 años trabajando por este medio ya que en mi pais Venezuela no hay trabajos pero soy muy eficiente. Puedo trabajar como periodo de prueba para que vean mi trabajo.

$12 USD / time
(0 bedømmelser)
0.0
toonkomapat1978

Dear Client, My name is Sunisa Komapat and i am a thai native. I speak and write English [login to view URL] reading your proposal, i feel confident that i will be able to fulfil the role that you have offered. I worke Flere

$12 USD / time
(0 bedømmelser)
0.0
Gurjinder19

Started Working With by selling S.E.O and Website Creation packages to the US clients via Voice call and selling the Packages to B&B (travel Industry). Then Worked with the Data entry project( Medical). Last but not t Flere

$13 USD / time
(0 bedømmelser)
0.0
Kosol

Dear Client, I am Kosol, from Thailand. I am working in multi-nation companies for 10 years and roleplay in customer services and order management. I am confident that my experiences would perfect fit and execute your Flere

$13 USD / time
(0 bedømmelser)
0.0