Luxury Travel Concierge Specialist Needed -- 2

Concierge Operations Specialist (Luxury Travel) Luxury Travel Concierge, Remote, Full-Time Maestro · Remote (Philippines-based) · Full-time Maestro is a premium, tech-enabled travel concierge headquartered in Austin, Texas, that blends intelligent automation with expert human judgment. We turn client preferences and loyalty points into end-to-end luxury travel, securing lie-flat flights, design-forward hotels, curated experiences, and real-time concierge support. Every trip is crafted with precision, personalisation, and operational excellence. We're looking for a Luxury Travel Concierge based in the Philippines to join our Concierge Operations team. You'll serve as a trusted partner to high-net-worth international clients, translating their preferences into flawlessly executed travel and delivering support that feels effortless from their side. This role works within an AI-assisted workflow, so comfort with technology and a curiosity for how AI tools can enhance your work is important. ⭐ Key Responsibilities - Serve as the primary point of contact for clients, communicating with clarity, warmth, and emotional intelligence - Design personalised, day-by-day itineraries tailored to each client's interests, travel style, and history - Research and curate flights, hotels, restaurants, and experiences with recommendations that feel thoughtful and exclusive - Secure and manage complex bookings including lie-flat flights, design forward hotels, and curated experiences - Manage relationships with partners and vendors to secure the best options for clients - Maximise client loyalty points and travel credits across programmes - Handle multiple trips simultaneously with precision and zero dropped details - Translate ambiguous client requests into clear, actionable plans and resolve issues calmly ⭐ What We're Looking For Essential: - Background in luxury hospitality, travel planning, or guest-facing service. Hotel concierge, guest relations, or travel advisor experience is ideal. - Excellent written English with a luxury client-facing tone, clear, warm, and professional at all times - Exceptional attention to detail. You notice things others miss and treat every message as a deliverable. - Strong judgment and the ability to work independently without hand-holding - Comfortable with digital tools, AI-assisted workflows, and picking up new platforms quickly - Calm and composed under pressure, reliable, and able to own the client experience from start to finish Preferred: - Experience supporting high-net-worth or VIP clientele - Familiarity with booking platforms, GDS Sabre/Amadeus), or CRM systems - Genuine passion for travel, destinations, and planning meaningful experiences What We Offer: - Fully remote role, work from anywhere in the Philippines - Working hours aligned to US time zones - Competitive compensation benchmarked to international remote standards - Direct exposure to the world's best lie-flat products, luxury hotels, and exclusive experiences - Work at the intersection of premium hospitality and intelligent technology - A high-standard team where your precision and judgment are genuinely valued To apply, send a short note (3 to 5 sentences) about why this role fits you, along with your CV. We review every application and will respond within 5 business days.

Project ID: 40486368