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Helpdesk Lead

$1500-3000 USD

Lukket
Slået op over 7 år siden

$1500-3000 USD

Betales ved levering
JOB REQUIREMENTS: At least 2 years experience in a leadership position over a Service or Help Desk Team... A proven ability to recover and retain Clients wishing to cancel service... A cool-headed and optimistic temperament that allows you to run a team effectively as well as ensuring our clients, even if they're having a bad day, are happy they talked to us! JOB RESPONSIBILITIES: You'll coordinate the Help Desk Team Members in their daily duties of attending to clients who come in contact with us to make inquiries or get assistance... You'll be helping nurture and facilitate the great customer service culture in the team, which is critical to the success of our business and brand... You'll evaluate and assess certain Key Performance Metrics for the team and conduct client surveys to measure our level of service delivery... You'll keep a record of daily operations at the Help Desk so we can better track the needs of our clients, analyse the services rendered and keep for future reference... You'll help design and create a Mode of Operations, which the Help Desk Team can adhere to in order to maintain a good and steady routine and structure... You'll delegate specific Help Desk responsibilities to Team Members in order to create Specializations within the Team and increase the pace of service delivery... You'll review all client complaints, rectify issues and liaise with appropriate Team Members to handle complex issues, with the goal of providing more effective solutions... You'll be able to handle difficult clients (and their complaints) when escalated and also manage to retain clients when they're considering cancellation of the service... You'll observe Help Desk Operating Techniques to determine how effective they are and suggest and implement new techniques where current Operations can be improved... You'll run regular scheduled Team Meetings and interact with the rest of the Virtual Team as and when needed... And ultimately you'll be ensuring our Help Desk Team remains to be held in the highest regard – while pushing to take it to even greater heights! *PLEASE NOTE* If you get sick a lot, have drama in your life, or have other commitments that get in the way of your work, then please do not apply as reliability and focus is key to this position. Our Team is highly skilled and know what they're doing, and should be doing. This means the role isn't a simple chair-warming exercise. We need someone who takes pride in their work, who appreciates the significance of their role and who strives to help get the best out of The Team and take us even further. ARE YOU UP FOR THE TASK? Our company culture is one that values talent and results – if you've got what it takes, we'll do everything to help you excel in your role. So if this role sounds like the ideal opportunity for you right now contact us directly.
Projekt-ID: 11592514

Om projektet

4 forslag
Projekt på afstand
Aktiv 7 år siden

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4 freelancere byder i gennemsnit $1.939 USD på dette job
Brug Avatar.
Hi, Have a look on my profile just now I have completed a long term job with a USA company as a VA. Also have a look what they have said about me. I read through the job details extremely carefully and understand you are looking for a VA. I am absolutely sure that I can do the project very well. I have worked on various projects and you may have a look on my profile, all of my reviews are 5 star, so you can depend on me. waiting to hear from you. Thanks.
$2.222 USD på 30 dage
5,0 (11 anmeldelser)
5,1
5,1
Brug Avatar.
HI, I have been associated with freelancer.com from past 4 years & worked for several clients. Along with this, the association with some of the clients was even for more than 2 years. I feel that quality & fastness are the two major areas & are the main focal points of every employer. Being true, loyal & on the expectations is also important for me & I always follow this whenever I’m hired. Skills – Excellent English written & spoken skills, MS-Excel, Power Point, Word, CRM Streak Software, Internet Research & any kind of data processing assignment, Lead generation through research. Experience – Experience in data processing, data editing, lead generation, customer service, email handling, transaction processing, well versed with excel functions, document editing, power point presentations, web search. Worked on a Canadian client for a project based on data transfer from old CRM to new CRM Streak. Worked as a web researcher for a Singapore based client. Worked as an event manager for an Australian based client for 2 years. Worked on an Amazon product scraping project. Project included product comparison (Amazon Vs Other website) using UPC codes. Worked as a web researcher & prospect email (CEO's, CMO's, CFO, Directors etc.) finding job using the google search techniques for Hubculture.com. I feel that the requirements described in this job matches with my skills. Please consider my bid for this project. For any question, I can be reached at any time. Thanks!
$1.666 USD på 30 dage
5,0 (2 anmeldelser)
2,6
2,6
Brug Avatar.
Greetings!!! I am 20 years experienced MCA Post Graduate with Microsoft Certification. I reviewed your project and I can do that perfectly. Hope you would give me chance to serve you! Regards, Dileep
$2.368 USD på 30 dage
0,0 (0 anmeldelser)
0,0
0,0
Brug Avatar.
A proposal has not yet been provided
$1.500 USD på 30 dage
0,0 (0 anmeldelser)
0,0
0,0

Om klienten

Flag for PHILIPPINES
Makati, Philippines
5,0
45
Betalingsmetode verificeret
Medlem siden jun. 21, 2010

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