Freelance Customer Support Specialist in Vizag, India (100% remote)

We require a Freelance Customer Support Specialist to provide online support for an online business based in the UK. Freelancers should be based in Vizag, though this is a remote role To take on this role we are looking for freelancers, who can provide an ongoing commitment to support this customer for a fixed amount of hours per week (Ideally 20 - 40 hours per week or more) The role : · Back-office, online support to assist with new user onboarding · Required to review and process documentation of new users · Check for errors in the on-boarding process · Communicate via chat with new users where required, in order to complete the on-boarding process · Update internal systems as required Requirements for the role: · Excellent written and verbal communication in English · Customer-driven mindset with a focus on high-quality customer service · Previous experience in customer support, or back-office processing role · Must be reliable and able to commit a fixed amount of time per week, with an intention to support the engagement on an ongoing basis · Typing speed minimum 30 wpm with high accuracy · Ability to independently research using reliable search engines/sites · Should commit to schedules allocated