Email/Whatsapp Customer Support for Saas Product. Long Term. 5 star Feedback. -- 2

@tabonk82

Hello there, I hope you are having a good day. I’m excited about the opportunity to assist with customer inquiries, web research, and inbox management. I meet the mandatory requirements, including having a strong rating and reviews, full-time availability as an independent freelancer, and proficiency in Hindi. Please check this "https://www.freelancer.com/projects/customer-support/Personal-Client-Assistant/proposals". I have been working with him almost 5 years as his personal client assistant. With my experience in customer support and excellent communication skills, I am confident in my ability to provide exceptional service for your SaaS business. I am ready to start immediately and look forward to contributing to your team. Please let me know if we can schedule a time to discuss this further. Best Regards, Muhammed Kabir

@QasimRaza11

Hello, I am interested in the Virtual Assistant position for your SaaS business. I can efficiently handle customer inquiries via email and WhatsApp, ensuring prompt and accurate responses based on your SOP. Additionally, I am skilled in conducting web research and managing inbox communications. To meet your requirements: I have a solid track record with positive reviews and am a full-time independent freelancer. My proficiency in Hindi and strong communication skills enable me to connect effectively with customers. I am available immediately and ready to start. Could you please share more details about the specific inquiries I might handle and any preferred tools for managing communication? I’m ready to start right away and look forward to contributing to your team! Best regards, Qasim

@drajitkumarmuz5

Hi, Hope you are doing well. I have gone through your post and inclined to undertake this responsibility. I am a post graduate, Ph.D in Psychology having professional experience of 30+ years working with reputed company in various capacity and my last role was as vice president, marketing. I am also well versed in all forms of accounts and can do it with full accuracy. Because of working in various capacity, I am aware about administrative responsibilities as well as marketing both online and offline. Doing freelancing since last two years and have successfully delivered the responsibility as virtual assistant for 4-5 clients. I am tech savvy and the tools mentioned in the project, I am already working with these tools. I am confident I can deliver the required performance with accuracy in a professional manner and that is why I feel myself one of the suitable person to carry out this responsibility successfully for a long term. I am fluent in Hindi since I born and brought in Bihar apart from fluency in English. I can start work immediately and working hour is not an issue for me. I am located in Bangalore, India. Regards, Ajit Kumar

@Asadjutt111

As an experienced Virtual Assistant and a dynamic customer support specialist, I’m promptly available and the perfect candidate to optimize your SaaS customer service operations. My proficiency in Hindi and excellent communication skills enable me to swiftly handle customer inquiries via Email, WhatsApp, or any other preferred channel, ensuring that your customers always receive prompt and accurate answers. With a decade of freelance experience in diverse projects including Product Uploading, Lead Generation, and Data Analysis as well as web scraping with platforms such as Shopify & Magento, data mining leads on the web is second nature to me; this will come in handy when conducting ad hoc web research for your SaaS business. To put it succinctly, my key skills are based-on attention-to-detail and customer satisfaction. These are attributes I’ll bring to bear when managing your inbox or adhering to your SOPs. Working at the pivotal intersection of your company and customers' needs on a wide range of freelancing platforms has ingrained in me a view of our relationship as one that is built on mutual success; this implies that a satisfied you is the springboard for my success. And yes! speaking about success, I have over 40 5-star reviews from previous clients just like you!

@gondwania750

Hello, I am highly interested in supporting your SaaS business as a Virtual Assistant. With over 5 years in customer support and technical service, I bring expertise in handling inquiries, managing inboxes, and conducting precise web research. I am a fluent Hindi speaker with excellent communication skills and a track record of reliable, independent work. I have successfully completed similar projects, including web research for SaaS products, and have extensive experience following Standard Operating Procedures. I am available to begin immediately and look forward to contributing positively to your team. Best regards, Chandan Kumar

@FatimaGuina

I am an expert in customer service as I have worked with a business process outsourcing company for over 3 years. I’ve been a top agent for 5 consecutive months, so the company gained my trust and gave me the confidence to teach my colleagues different strategies for our work. I have strong communication and negotiation skills as I’m doing outbound calls with my clients. I also learned chat and email support, calendar and schedule management, data analysis, editing and proofreading and data encoding. Additionally, I can work using Canva, Microsoft Office, Google Tools, Adobe, and other AI tools. I believe that success is built in strong relationships, attention to detail, and a commitment to quality. Let’s connect and create something amazing together!

@Briella123

Hello, i can manage these tasks for your company. I will manage your inbox by ensuring all mail is clearly labelled, responded to and will ensure all updates are seen and handled efficiently. I have done similar roles with my previous clients and i got 5 star reviews, they liked how organised and managed their inboxes professionally.. I look forward to working with you.

@dolis2

A virtual assistant is a professional who provides administrative, technical, or creative support remotely. They help manage tasks such as scheduling appointments, handling emails, organizing data, and conducting research. Virtual assistants utilize various tools and software to streamline processes, enhance productivity, and allow businesses to focus on core operations. With skills in communication, time management, and technology, they adapt to different industries and client needs.

@Dede199322

Hey there, I appreciate the opportunity to manage your customer inquiries and inbox. Here’s a summary of my approach: Scope of Services: 1. Daily Inquiry Responses: Manage 4-5 inquiries per day on email and WhatsApp, following your SOP for prompt, professional responses. 2. Web Research: Conduct any necessary research to provide accurate, detailed responses that build customer trust. 3. Inbox Management: Organize and prioritize emails to ensure high-priority messages receive immediate attention, keeping the inbox streamlined. Availability & Pricing Available daily to ensure timely communication. Looking forward to contributing to your customer communication goals. Please feel free to discuss any details. Best regards, Rushabe

@emileisimm98

In my previous role as a Customer Service Representative, I honed my communication skills by interacting with diverse clientele and resolving their inquiries promptly and professionally. I consistently achieved high customer satisfaction ratings and was recognized for my ability to remain calm under pressure, ensuring that all customers felt valued and heard. Additionally, my experience as a Personal Assistant involved managing schedules, organizing meetings, and coordinating travel arrangements. I am proficient in various office software and tools, which allows me to streamline tasks and improve efficiency. My attention to detail and proactive approach have been key in providing reliable support to executives and ensuring seamless operations. I am dedicated to providing exceptional service and support, and I believe my skills align well with the needs of your organization.

@Jes0301

Hi there, my name is Jessa A. Rosales, an aspiring virtual assistant. Here are the reasons why you should hire me for the role: Reason #1 I have excellent communication skills, since you’ll need someone to communicate regularly with your customers and other team members as well. You need someone to convey your message professionally, concisely, and kindly while using proper grammar and spelling. Reason #2 Efficient Customer Handling I have 4 years experience at a contact center as a customer service representative. I have been handling incoming calls in the travel industry, Retail Services, Food Deliveries and Financial Accounts. This developed my customer service skills as I was consistently assisting customers over the phone. Reason #3 Time Management Managing time effectively since I’ll be managing multiple things from multiple people at a given time so I get my system and calendars in place and will make sure I’ve integrated with my client’s systems as well so that I’ll always follow through and exceed expectations. By working with me, I will help you maximize your time, lessen your workload and provide high quality output while maintaining utmost confidentiality. You will also gain a partner who is trustworthy, goal driven, and tech savvy and someone who sees to it that all work is done to the best of my abilities.

@Kajryyy

because this project suits my skills, and makes me more of a candidate for this project, as well as my enthusiasm

@oyewoleo4

Hey Got experience handling SaaS customer support and web research – excited about the opportunity to support your growing business! I understand how essential consistency and strong communication are for a smooth customer experience, especially with tasks like managing inquiries and inboxes, following SOPs, and providing timely updates. Here are a few relevant projects and metrics: • Customer Support Success: Managed daily customer interactions for a SaaS company, responding to around 15-20 inquiries per day. Achieved an average 95% response satisfaction rate and cut average reply time to under an hour. • Web Research Efficiency: Executed quick-turnaround research tasks on competitive products, providing actionable data that increased targeted outreach effectiveness by over 40%. • Inbox Management: Streamlined inbox workflows, reducing clutter by 60% within a month for a smoother communication process. How I’d Approach Your Tasks: • Daily Inquiries: Three daily check-ins to handle customer questions with accuracy and promptness. • Web Research: Provide high-quality research insights for your SaaS needs, focusing on quick and relevant findings. • Inbox Management: Keep your inbox organized and up-to-date to ensure no messages are missed. Would love to dive into how we can tailor these tasks to best fit your workflow! Is there a specific approach you prefer for SOP adherence or inbox priorities? Looking forward to your thoughts, Ibrahim

@artis49

Dear Hiring Manager, I am writing to express my strong interest in the open project for Email/Whatsapp Customer Support for Saas Product , as advertised on Freelancer. I have 17+ years of corporate experience and have served in various customer facing roles in past and have worked with multiple global customers, which includes the below roles : Customer service Service Desk Agent Training and Mentoring. Salesforce Admin. Hardware Asset Management. Software Asset Management Change Management Incident Management Looking forward to hear back. Thanks and Regards, Arti Saxena

@Sancho1224

I’m Sancho Ceprino a dedicated professional with over 12 years of experience in customer service, 6 years in sales, 4 years in technical and 2 years in lead generation. I'm thrilled to discover this opportunity! Having reviewed the job description, I'm confident my experience and skillset perfectly align with your requirements. Similar Project Experience: In a previous role, I managed customer support for a SaaS company, where I handled inquiries, conducted web research, and managed the inbox. One notable project involved web scraping to gather data on competitor products, which helped the company refine its offerings and improve customer satisfaction. My ability to conduct thorough research and present actionable insights was highly valued by my client. I am eager to bring my skills and experience to your project and help your SaaS business thrive. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

@Rowena13

Hi, my name is Rowena, I see the job posted and read all the details. I am writing my candidacy to apply for this position as Virtual Assistant. I very confident That I had all the necessary skills and experienced to prove myself as deserving candidate.

@petagayeL

I can utilize my skills in order to enhance my potential growth. These include; the ability to learn and adjust quickly to difficult situations, excellent team leadership with good communication skills and the ability to complete tasks quickly and efficiently. I'm a very hardworking individual who takes my work very seriously and has a willing heart and mind to do my best. I am honest, hardworking, dedicated, flexible and able to work under supervision as well as on my own initiative. If considered for the above position I will assure you that I will bring to this organization a positive work attitude and form myself as an asset to your organization.

@supreetk84

I can generally compile up to 10 pages of lecture notes per day. I’m interested to hear more about the project and the subject matter of the lectures. If you award me the project, I’d be pleased to discuss this further and get started for you as soon as possible. Thanks!

@asharali991

Hello, My name is Ashar, and I have 5 years of experience as a virtual assistant and content writer. I can help with customer support on email and WhatsApp, following your guidelines carefully. I also have skills in web research, which will help me assist with your SaaS product. I'm ready to start right away and am excited to work with you for the long term. I look forward to your positive response! Best, Ashar