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Customer support (of the software product), 4-8 hrs/day

PLEASE, bidding for this project specify your bid as a fixed wage for one _MONTH_ , no hourly/weekly etc. rates please.

We're looking for a technical and customer support specialist for local network management software, long term cooperation is expected.

Requirements:

- ability to be online 4 or 8 hours per day (in 13:30-21:30 (UTC) interval), Mon-Fri.

- fluent written English;

- fluent spoken English skills are appreciated;

- knowledge: experienced Windows/PC user; basic knowledge of network terms, principles.

Tasks:

- reply customer requests by e-mail, online ticket system and live chat.

- optionally, answer infrequent phone calls.

Average estimated daily work load:

- 3-5 written e-mails;

- 1-3 live chats daily; average time of chatting 0.5-1.5 hours/day;

Evner: Kundeservice, Teknisk Support

Se mere: wage management software, project management hourly rates, online technical support for pc, customer support, technical support, online customer support chat, network support specialist, network management specialist, knowledge management specialist, fluent written and spoken, fluent spoken, fluent in written and spoken english, fluent english spoken and written, english fluent written and spoken, average hourly rates

Om arbejdsgiveren:
( 12 bedømmelser ) Vilnius, United States

Projekt ID: #9686526

Tildelt til:

MancM

Hi, I am skilled PC/Windows troubleshooter with 12+ years of experience in setup, maintenance and support for Windows PC and networking. 1 hour time zone difference which makes working time perfect. live alone, in qu Flere

$263 USD in 30 dage
(0 bedømmelser)
0.0

48 freelancere byder i gennemsnit $313 på dette job

Excelentt

Kindly share more details about your business. Have you created some canned responses yet? I have basic knowledge of networks. I have Bachelors degree in Computer Science. Looking forward to your response. Moreover Flere

$350 USD in 30 dage
(5 bedømmelser)
5.0
bdoutsource

Dear sir, Greetings. As i am a graduate of Computer Science and Engineering, it would be plus for me understanding the core things of the software and answer correctly of any query from customers. Also, work 7 days Flere

$305 USD in 30 dage
(3 bedømmelser)
1.7
hirenbrahmbhatt2

Hello, hope you are doing well, I am here with good past experience of handling customer support and services. I can handle this task as I have good communication skill. I am hard working and efficient worker. Let's Flere

$222 USD in 5 dage
(1 bedømmelse)
1.5
ShaheenIT

Dear Sir/Madam, I have best experience in IT field, Remote Users Support, Helpdesk Tickets Management, Email, Live Chat etc. Please feel free to contact me for more info. My bid is for one month as mentioned Flere

$355 USD in 30 dage
(1 bedømmelse)
0.7
$277 USD in 3 dage
(0 bedømmelser)
0.0
mcchandra

HI Team I have a 10 years sound knowledge about on the customer support services so, will able to provide support to customers properly. Thanks: Manish Chandra skype : manishbr1u ph: +919314517680

$277 USD in 3 dage
(0 bedømmelser)
0.0
yashyennam

Hey, I read your details in here. I would lobe to tell you that I am an electronic engineering student and have an added bonus of USA based call center (orbitz. com) I have good knowledge of java, c , c++, html etc Flere

$333 USD på 1 dag
(0 bedømmelser)
0.0
OdernMinimalist

Hi there, What makes me suitable and the best candidate among bidders for this role are for these following qualities, attributes, and work experiences I have. I sound very friendly be it on the phone, email, c Flere

$250 USD in 30 dage
(0 bedømmelser)
0.0
wesleybonifacio

i can guarantied that my skills is enough for this project. i can provide a customer satisfaction as fast as i can but with care. thank you and God Bless.

$277 USD in 3 dage
(0 bedømmelser)
0.0
dhaka539

Hi, I'm a Msc in IT with more than six years in experience related to the IT and telecomunications area specially in Networking. I have proficiency in several areas which include technical support, network administ Flere

$333 USD in 3 dage
(0 bedømmelser)
0.0
williamwai

I am the best candidate for this position because I have much Technical experience and have worked with Wordpress extensively. I have my own site I designed which you can view on [login to view URL] Flere

$277 USD in 3 dage
(0 bedømmelser)
0.0
Linkdin

7 Years of technical experience and customer support. Need to know - how would the training and software details be provided before handling customer requests.

$400 USD in 30 dage
(0 bedømmelser)
0.0
$555 USD in 3 dage
(0 bedømmelser)
0.0
akmallik

Dear sir/mam, I will be happy if you will provide this job to me. I will try my labour best to come out with new ideas and will always focus on customer satisfaction. As i have some physical issue, so i am quitting my Flere

$222 USD in 30 dage
(0 bedømmelser)
0.0
IOooo

Hello! I'm looking for a job now, so if you are interested to cooperate, we'll make a good work. :) Have a good day!

$300 USD in 30 dage
(0 bedømmelser)
0.0
ShaneBhardwaj111

Hi, I am working in Technical Support field since last 4 years. I have worked for Microsoft Tier-1 Tech support, HCL and Systweak softwares. I am new on freelancer but I am ready to use my whole experience over here Flere

$151 USD in 30 dage
(0 bedømmelser)
0.0
nehalgujarati198

Hello Team, I had more than 4 years of industrial experience in software support. Please take interview first and then hire me. US Healthcare Software Payment Gateway ECommerce Software Stock Trading Software Flere

$166 USD in 3 dage
(0 bedømmelser)
0.0
marciakas

Hello, I am currently searching for job like this. I am a student, but I can work ~4-5hours per day. Because I am student, I write very fast and my English skills are great, so I can do job ~1.5x faster than another pe Flere

$277 USD in 3 dage
(0 bedømmelser)
0.0
asyathartht

A proposal has not yet been provided

$222 USD på 1 dag
(0 bedømmelser)
0.0
richardwqw1

Hi There, My name's Richard. I'm from Australia and english is my native language. My bid is a fixed wage for one month. I'm quick, energetic and professional, and of course great at multi-tasking. I have recen Flere

$333 USD in 30 dage
(0 bedømmelser)
0.0