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Customer Success Support Role/Sales Support Role

We are a growing web based software company seeking an experienced customer success and sales support team member. As a Customer Success/Sales Support person, you will be responsible for contacting new prospects who have expressed an interest in our Construction Management software.

Our firm advertises extensively via a number of channels, resulting in the prospects landing on our web site to research our All-in-one Construction Management Software. When a prospect does come to our site, their contact information is captured in our CRM, so you will contact them promptly via email and phone, with the focus on answering some simple questions on the product and the pricing and guide them to book a demonstration with one of our team and/or registering for our 30 day free trial. Over time, we would expect you to be able to do demonstrations.

Key Skills: To perform this role successfully, you will have:

• Phone skills (i.e. leaving appropriate messages, good listening skills, pleasant voice, excellent spoken English)

• Able to use our CRM to take good notes on the calls and recording appropriate information about the prospect.

• Email skills (i.e. excellent written English – clearly and briefly stating your points, and able to use email effectively).

• Chat Skills (i.e. able to use chat tools effectively)

• Some knowledge of the Construction Business would be helpful but you must be willing to learn more about it.

• Experience with Customer Success would be an asset.

Work Environment: This role is a home office based role. We use a number of chat tools to stay connected to the team, along with emails, phone and periodic meetings via web meeting tools (Zoom and Zoho). Your home office must be equipped with a reliable and fast internet connection, a laptop or desktop computer. You will have a quiet environment, free from distractions, with a good desk/workspace. Calls will be made through the CRM system but you do need a good headset.

Reports to: Customer Success Manager

Compensation: This is a full-time contract position (6-8 hours per day).

Timing: Immediate

Please be sure to indicate similar experience you have had in the past.

If this sounds like a great opportunity for you, reply with "I read the full details" at the top of the reply so that I know you can follow directions.

Færdigheder: Kundeservice, Salg, Customer Retention, Construction, Sales Account Management

Om klienten:
( 60 bedømmelser ) Lexington, United States

Projekt ID: #34393781

24 freelancere byder i gennemsnit $13/timen for dette job

Excelentt

I read the full details Please share the questions that I need to ask in the first place. I have experience doing cold calling and managing clients/vendors. Used many CRMs including Zoho. I have experience working w Flere

$10 USD / time
(48 bedømmelser)
7.2
(11 bedømmelser)
6.8
smshamim2

Hello there, I am energetic and team-oriented with the ability to provide support and advice to customers and co-workers. I am flexible and available almost any time you would need me to work. I have a bachelor’s deg Flere

$14 USD / time
(1 bedømmelse)
5.5
hortilanojan777

"I read the full details" Hello, I can start now instantly. I have 10 be years experience in sales and customer sales. you can message me

$10 USD / time
(1 bedømmelse)
3.5
amber12345

Gaia ITES is a pioneering offshore services firm with a track record of over 21 years of successfully conceptualizing, implementing, and monitoring inside sales campaigns to success. We customize our versatile experie Flere

$10 USD / time
(5 bedømmelser)
3.7
bpo0995

"I read the full details" I have great experience of working with SAAS companies and software businesses for business development, prospecting, lead generation, appointment setting and follow-ups. I have worked with co Flere

$15 USD / time
(2 bedømmelser)
1.6
(0 bedømmelser)
0.0
sprincilla054

I read the full details of the job requirements and I believe I will be a good fit for the role.I am result-oriented person with good organizational and people skills,I work well in teams and efficiently by myself as w Flere

$14 USD / time
(0 bedømmelser)
0.0
alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to lots of my Amazon, eBay, Shopify stores clients via Zendesk, Gorgias, Slack, Tawk, Fa Flere

$10 USD / time
(0 bedømmelser)
0.0
dataspro

Hello: My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills. I am currently the lead engi Flere

$12 USD / time
(0 bedømmelser)
0.0
BlessAccounts

Hi, We have an army of people with the skills and knowledge required for this job. Please feel free to drop me a message in the chatbox to discuss this further. Looking forward to hearing from you soon. Regards, Bil Flere

$10 USD / time
(0 bedømmelser)
0.0
denskies

I read the full details Dear Sir/Madam, Good day! I am Eden Carmel Jaron and I would like to apply for the Customer Success Support Role/Sales Support Role job. I have the qualifications and the experience needed fo Flere

$15 USD / time
(0 bedømmelser)
0.0
Djarmax97

I read the full details Hello, I have gone through your job posting and became very much interested to work with you. I have already completed projects like this. I worked for Norwegian company on position Sales supp Flere

$12 USD / time
(0 bedømmelser)
0.0
frikozade

I read the full details Hi there, I'm really interested in your project and I hope you will take my bid into consideration. I have a Bachelor's Degree in Hospitality Industry from a reputable US college. I have over Flere

$14 USD / time
(0 bedømmelser)
0.0
mnelson94

"I read the full details" Hi I have the perfect Customer Service Agent in my Call Center that is a sales expert with years of experience, she is ready to work on this Campaign for you. She speak fluent English and w Flere

$15 USD / time
(0 bedømmelser)
2.8
hemelkhan92

"I read the full details" I have read and understand your job requirement and am very much interested to work on your project. Here is my resume [login to view URL] Flere

$15 USD / time
(0 bedømmelser)
0.0
(0 bedømmelser)
0.0
noorisys

I read the full details Hello, We have professional customer support executives with 6+ years of experience who can fulfill your requirement at an affordable cost. we are already working with 100+ western clients wi Flere

$12 USD / time
(0 bedømmelser)
0.0
islamsaid66

I have same work for last 2 years customer Service in [login to view URL] and I have 10 years as customer Support and sale in DUBAI ISLAMIC BANK

$14 USD / time
(0 bedømmelser)
0.0
jhumpanandy

Hi, I am Jhumpa, I read the full details and I am very interested in your project. I have 10+ years of work experience in reputed education institutes as an administrative assistant managing multiple websites, social Flere

$10 USD / time
(0 bedømmelser)
0.0